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My Excel formulas don't show properly on Dropbox.

Ilanga Eyewear

My team and I work on a shared excel spreadsheet on dropbox.

Recently we have had the issue that our formulas do not want to pull through correctly.

The formula's solution only loads in when my the page is refreshed.

Can someone please advise on how to fix this?

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Nancy

Hey @Ilanga Eyewear! Thanks for posting here today.

Does this happen at Excel for the web on www.dropbox.com or while you edit your Excel files via the desktop app instead?

Can you send me a screenshot of what you see on your end before refreshing the page and after? Feel free to hide any other data that may be showing.

Ping me when you’re ready.

Ilanga Eyewear

It happens on Excel for web.

Nancy

Thanks for the clarification! Is this something you experience on a different browser or via incognito window?

Ilanga Eyewear

I experience this on Chrome, I do not make use of the incognito window.

Hannah

Hey @Ilanga Eyewear, would you mind trying from a different browser or incognito, to see if you get a different behavior?

Ilanga Eyewear

I tried running it in a different browser, as well as running it in incognito mode... nothing is working. Do you possibly have any other suggestions?

Hannah

Thanks for the update here, @Ilanga Eyewear.

I see a screenshot that you posted above; is that what you see before or after you refresh the page?

And can you send us a screenshot of the other behavior you see?

Ilanga Eyewear

That is what is seen before I refresh the page, so the formula does not immediately or automatically pull through/ solve itself.

Megan

Just to double check with you @Ilanga Eyewear, is everything working the way they should now?

Ilanga Eyewear

My dropbox is still not solving my formulas the way it should... I have tried all your suggestions..

Nancy

@Ilanga Eyewear, if I got it right from your original post, this is happening on a specific spreadsheet, correct?

Do you have any other Excel spreadsheets saved on your Dropbox account that you can test? I'd like to see if this is a general issue or if it's happening for only this specific file.

Ilanga Eyewear

I could create a spreadsheet to check

Ilanga Eyewear

Ok I have now created a new workbook and the formulas work, could it be corrupt data?

Megan

I'm leaning towards this @Ilanga Eyewear.

Do you think it would be possible to replicate the data of the old Excel on a new one, perhaps?