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Folders and files not being shared on multiple devices

I just added a new PC to my collection and tried to setup Dropbox. I have been using Dropbox for a long time. I downloaded the desktop app and logged in with my account UN and password but nothing has been downloaded.

My account shows 3 devices but not the new one. What do I have to do to get the new device to sync? I have DropBox Plus

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Jay

Are you able to access that Plus account, in order to contact the support team on this matter?

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Rich

@joliet_tech wrote:
I downloaded the desktop app and logged in with my account UN and password but nothing has been downloaded. My account shows 3 devices but not the new one.

Sounds like you're using a different account on your new computer. Make sure you're signed in using the same email address that you used to sign in on your others devices.

joliet_tech

How can I check my login on the PC. If I go to my DropBox folder and select view on line, they both go to the same Dropbox.com account.

joliet_tech

I think that you are correct because My Subscription shows that I have a plus account which should be good for 5 devices.
When I tried to setup my new pc, I used the same email address but the device count did not go up on my subscription page (shows 3, should show 4) and it looks to me like the new pc has a trial subscription - but I used the same email address. I would have atached screen shots but I don't know how to do so.

Walter

You can attach a screenshot via the camera icon within your reply box @joliet_tech

As for checking the account you're currently logged in, you can check it out via the app's preferences under the account tab and on the website, through this page.

joliet_tech

When I check on line, there are files and folders on 1 pc but nothing on the other. I am on dropbox.com for both. I am using the same email for both. This makes no sense.

joliet_tech

Let me clarify, if I check dropbox.com on 1 pc, there are files and folders. If I check dropbox.com on the other pc, there are NO files or folders. I am using the same email in both cases. HELP.

Jay

Hi @joliet_tech, are you 100% certain that the email is spelled the exact same way? For certain email providers like Gmail, you can add a dot in the name to make it a different account entirely, for instance Johnsmith@gmail.com is different to John.smith@gmail.com when it comes to Dropbox.

joliet_tech

The are the same. I checked the login again now (as stranger things have happened).

joliet_tech

I license is listed as a trial license while the other is shown as a Plus account. Also, when I first encountered this, the Plus license showed that it was connected to 5 devices. As a troubleshooting step at that time, I logged out. When I logged back in (and ever since) it is only shown connected to 1 device.

Jay

Are you able to access that Plus account, in order to contact the support team on this matter?

joliet_tech

The issue is resolved and many questions answered The core of the issue was I had entered the wrong email address (one character was in error). While I admit this was my error, I think that the Dropbox team should not accept an email address without a password. I had a very complex password but Dropbox treated it as a valid login.