Thanks for the response. It seems to me that the team should drop the continued reference to "all the folders in the Home folder". The topic you referenced above, again says

Select any folder within your computer’s home folder to back up, including subfolders. You’re no longer limited to folders like "Documents", "Desktop", and "Downloads"

But the dialog box shown specifically limits options to Desktop, Documents, Downloads, Music, Pictures, and Videos. I for one (and apparently others) have much more in our Home folder than these subdirectories (which may just be the default list). See part of my Home folder here.

Also, it refers to subfolders. I have not found a way to select a sub-folder rather than the main folder (for example: Pictures\Folder1). Am I misinterpreting this part as well?

Thanks for the attention. I like Dropbox Backup.

Bruce

Nancy

Hi Bruce! If you’re only allowed to back up these specific folders, then you may not be using the updated version of Dropbox Backup just yet.

Can you please follow these steps and let me know what happens?

brucekaiser

Hi Nancy. I followed your steps and it corrected the folder issue on one of my laptops. The "select folders" dialog box shows all folders under c:\users\bruce, except AppData and Dropbox, which was not surprising.

As a matter of record, I also have two USB External Drives. When they were set up, they also allowed all folders to be selected or not.

I have another issue with two PCs being backed up to the same account. I will open another discussion for this. Thanks.

brucekaiser

Hi Nancy. Please help. As I replied earlier, I followed your suggestions above and it completely corrected the issue on one of my laptops (PC#1). However, on PC #2, it did not. I chatted with support yesterday and today some things have reverted on PC#1 as well. Please look at these screenshots.
For the past week, PC1 was fine. The 12 folders available were this:

However, PC2 has always looked like this, which seems to me that this is still an older version, even though I followed the same instructions.

After a chat session with support yesterday, I now see that PC#1 is now reverted to the old version as well.

1. Is there a definitive way to tell which version of Dropbox Backup I am using on each PC? If I highlight the App icon, I see "Dropbox 203.4.4857 Up to date".
2. How do I get yesterday's PC1 version back onto PC#1?
3. How do I get yesterday's PC1 version onto PC#2?

Note (last screenshot) that PC#1 has never been completely set up, so it appears at the bottom of the Backups screen under "Add a backup". PC#2 has been set up once, so it appears at the top of the Backups screen under "Dropbox Backups". I don't know if this difference is important.

Thanks.

Nancy

Thanks for letting me know, Bruce! Can you also share the ticket number from your support convo? I'd like to check it as well before guiding you further.

brucekaiser

Here is the ticket number: Ticket #24024539

BTW, is there a reference number for a thread in the Community chat? I have only seen URL links when someone needs to reference a past chat or some other past chat. Thanks.

Hannah

Hi again @brucekaiser, and thanks for the ticket number.

Regarding Community threads, there are no specific reference numbers, but you can use the URL of the thread.

As for your ticket, from what I can see, you're in contact with a member of our team that specializes in issues like this.

Since that's the case, I would suggest replying back to their email, so they can assist you further on this, since they also have access to info specific to your account, which we do not.

brucekaiser

Thanks for your help Hannah.

jaycreates

New to dropbox and want to backup specific folders, seems obviously simple for a cloud drive company, yet I'm sitting here troubleshooting this feature on day 1.

Mark

@jaycreates wrote:
New to dropbox and want to backup specific folders, seems obviously simple for a cloud drive company, yet I'm sitting here troubleshooting this feature on day 1.

It isnt possible to do. Sorry.