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continuous showing unread notification icon on dropbox

From last one month my dropbox icon on my MacBook pro showing 1 unread notification. I had no any unread notification on my list. i had finally uninstalled my dropbox desktop app and re installed but the problem remains as it is. please suggest me any solution for the same.

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Comments

Hannah

Hey @SURINDERVERMA, thanks for reaching out and happy Friday!

Are you sure that you checked all the notification tabs on the Dropbox icon? Perhaps there's one you missed.

Can you also hover your mouse over the Dropbox icon, for the sync status of the Dropbox app and to check if there are any syncing issues?

Let me know what you find.

SURINDERVERMA

I had checked all notifications for sure - it shows "all quiet for now". There is no syncing issue, All files are up to date. I have 4Gb of space left on my dropbox.

Megan

Happy Monday @SURINDERVERMA!

Sorry to jump in here, but I would love to have a visual of what you're describing.

Can you send us a screenshot, please?

Thanks.

SURINDERVERMA

Please have a look ... Screenshot 2021-08-23 at 5.13.07 PM.png Screenshot 2021-08-23 at 5.12.38 PM.png

Walter

Hey @SURINDERVERMA - sorry to jump in here.

Could you try un-linking and re-linking your account through the app's preferences?

Let us know how it goes!

scwhite42

You should make clear that the process of relinking may take days!

colinmathew

Did you get a resolution for this. I have the exact same problem.

Nancy

@colinmathew, can you please clarify the OS version of your device, as well as the syncing status and app version of the Dropbox app on it?

Also, if you’ve taken any troubleshooting steps so far, can you clarify what these are?

imanu

Had this happening and was driving me mad but... do you have more than one dropbox account linked together? Like business and personal? For me it was a notification on my business account which I don't even use. Once I cleared that we were all good

Hope that helps!

Theresa

Hey @imanu I’m Theresa, one of the Community Managers here at Dropbox. Your first post is really super helpful - thank you for diving right in! 🎉 We'd love to share helpful tips with you too, so let us know if we can help! We're excited to have you, and we can’t wait to see you around the Community! 😊