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Dropbox not syncing all our files on Windows 11

Hi,

We are using dropbox for a long time now. We have apps installed on all kind of platforms and are all syncing instantly and upon changes in files and folder.

We have just purchased a new Windows 11 computer. Upon installing Dropbox, even though you choose sync everything it will only sync certain folders.(Looks like less used folders). The everyday used folders do not even appear in the windows explorer. I can open and see them all via webbrowser but not in file explorer. Dropbox says sync is up to date but we are missing a lot.

Please help.

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Rich

@CATS001 wrote:
I can open and see them all via webbrowser but not in file explorer. Dropbox says sync is up to date but we are missing a lot.

You're certain that these folders are checked in the Select Sync settings within Preferences? Do any of the folders have characters in their names that would cause issues with syncing?

CATS001

Hi,

Some of them does indeed contain charachters in the folder names that are not allowed. But it syncs fine on our macs. May this be a windows thing?

Hannah

Hey @CATS001, indeed, this is an issue mostly on Windows computers; do the files sync, once they're renamed to remove those characters?