Stuck "Indexing..." on macOS 14.5. I've tried everything.

Hey @alexmiller_spillt, sorry to hear about this.

Does the sync status just read "indexing...", with no number of files remaining, or does it give you a number as well?

Would you mind letting us know the version of the Dropbox app that you have installed?

You can hover over the Dropbox icon for this info.

Keep me posted, and we'll take it from there!

Hello! Dropbox app for Mac 203.4.4857

I'm running a Mac Studio with 14.5 OS

And yes, it's "indexing..." for hours now. I've told every folder/file to be online-only, tried only one folder offline, all folders offline - lots of combos. It indexes, counts down from say 15,000 files, gets to "zero" and then it looks like this for hours.

Screenshot 2024-07-12 at 4.46.40 PM.png

Hey @alexmiller_spillt, can you click on your avatar in the app's preferences and then on the 'View sync issues' option?

You mentioned an upgrade too. Do you mean that your app is now under File Provider with your Dropbox folder moved under ~/Library/CloudStorage?

You can also try rebooting your computer and internet router, if you haven't already.

There's "no sync issues" that I see when I click on that.

Also I was mistaken - I updated, not upgraded, to the newest macOS 14.5, two weeks ago. And no, I am not using File Provider (I am not eligible at this time, it says).

Nancy

Sorry for jumping in, @alexmiller_spillt. I’d like you to take one more step and right click on your local Dropbox folder directly and then, go to “Get info”. Can you send me a screenshot of the next window?

@Nancy here you go, hopefully that works?

Screenshot 2024-07-15 at 8.50.28 AM.png

Can I send you an email, in order for us to have a closer look into this @alexmiller_spillt?

Yes @Megan for sure but if you send it to the one registered, it'll go to a work account no one checks - can you direct message me (or I send you a message) and I'll tell you the email to use?

Hey @alexmiller_spillt, for security and privacy reasons, I can only reach out to the email address linked to your Dropbox Community profile.

Do you have no access to the email address in question?

I can see, like I said it's a shared account for our company so I'll check. Please email and I'll let you know!

I just sent you an email @alexmiller_spillt!

I'll see you there, thanks!

I have the same problem! How did you solve it?

Nancy

Sorry to hear that, @PROF_ROBOTICO. Can you share a few more details with us? We can try to help this way.

First off, please right click on your local Dropbox folder, go to Properties/Get info and send me a screenshot of what you see after that.

Other than that, I’d like to know the exact syncing status and app version of your Dropbox app.

It says "Indexing..." as Sync Status.

My Dropbox version is v207.3.5611.

Here ist getinfo:

Please advise!

Nancy, it says "The message you are trying to access is not available." on your replies. Please advise what I shall do!

I am stuck at "Indexing..." as Sync Status.

My Dropbox version is

A search here shows this is a chronic, repeated problem for years, yet still no sold solution. Hoping you can provide me a fix that won't force me to remove everything and start over.

MacOS: 14.6.1 (23G93)
Dropbox Version: v207.3.5611.

Dropbox location: Macintosh HD/Users/Peters/Library/CloudStorage/Dropbox

Dropbox Plan: 2 TB (46% used)

Permissions & Hardlinks: Reset
SDD Space Available: 197 GB

I have tried every solution found in this forum:

• Turning off Sync and Backup to just let the indexer run. (2 days, no joy)
• Resetting hardlinks and permissions (No joy)
• Upgrading MacOS to 14.6.1 (23G93)
• Logging out of my account in the Preferences panel and logging in again.

I always get just stuck in "Indexing" with no file totals showing. Is there any way to fix this?

Nancy

Thanks for the extra info, @PROF_ROBOTICO! I’m seeing a few things we can address together.

First off, v207.3.5611 is one of our beta/experimental builds. To make sure this isn’t causing any extra issues, I’d like you to go here and turn off early releases. After that, you can download the latest stable app. The app version you should be seeing should be 206.4.6506.

I also checked your screenshot, but it looks like your computer wasn’t done calculating the size of the Dropbox folder just yet. Can you follow the same steps and give it some more time?

I’m just trying to make sure your folder doesn’t contain more than 300k files, which could cause performance issues on the Dropbox app.