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I saved some folders to online-only but now I can't see them on my computer

vacmmc

Hello,

I somehow saved some folders to online only... but I cannot see them on my desktop app.

When I click on them in dropbox online it doesn't give me the option to put them back on my desktop.

Please help. I am not to savvy with this stuff.

Valerie

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vacmmc

I thank you as it was resolved. I didn't know I had to wait a while.
But I am still lost as to how to make my few folders that are online only that I cannot see on my desktop. I have right clicked on them but there isn't a sync option or a make available off line option.

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Jay

Hi @vacmmc, thanks for bringing this to our attention.

Could you let us know how you saved these folders as online-only?

Did you perhaps use the selective sync feature, which would remove folders on your computer but keep them on the site?

This will help me to assist further!

vacmmc

I'm so sorry that I am not sure. I downloaded the app. It then told me to select what I wanted for online only. It said I would still be able to see the folder on my desktop but the folders I selected I can only see online and so I can only add to them online as well.

Walter

Thanks for the additional information @vacmmc - much appreciated.

May I ask if you're running the desktop app at the moment?

If so, could you take a look at your menu bar/system tray and let us know the app's status and version?

Rich

@vacmmc wrote:
... the folders I selected I can only see online and so I can only add to them online as well.

You didn't set them as online-only. You told Dropbox not to sync them to your computer. Open Dropbox Preferences, select the Sync tab and click the Modify button under the Selective Sync section. Check the folders that you want to sync to your computer.

Note that this is not the same as the Online-only feature. To control the online/offline state of your files or folders, once they're visible on your local drive, right click them and you can select Make online-only or Make available offline, but the folders must first be checked in Selective Sync.

vacmmc

Thank you do much I will try this tomorrow

vacmmc

Ummmm, where do u find the preferences tab on the desktop or online?

Walter

You can access the desktop app's preferences through the Dropbox icon in your system tray/menu bar and the online settings by clicking on your account's picture or initials in the upper right corner of your screen @vacmmc

vacmmc

thank you so much.

I have moved a folder to online only by right clicking on it and selecting online only in the dropbox options. My drive is completely red on my computer which is why I moved the folder to online only. It is all music. After doing this my drive space did not change at all. Grrrr.... I wish I was more savvy but can you me with this as well?

Walter

Did you give the Dropbox desktop app enough time to sync your changes @vacmmc?

Is it 'up to date' in your system tray/menu bar or still syncing?

vacmmc

the task manager says I am using 38% of my disc. But my C drive says it is using almost all of the disc.

Walter

Could you send us a screenshot of where you're spotting the discrepancy so that we can have a visual too @vacmmc ?

Also, did you check the app's status in your system tray to see if it's still syncing or 'up to date'?

vacmmc

Hello again,

Under preferences I do not have a sync tab.

I have this option checked: Dropbox system extension Allows Dropbox to store files as online-only to save hard drive space.

vacmmc

I have more than enough space on dropbox online

Regular files (734.7 GB)

Backup (1.3 GB)

Replay (0 bytes)

vacmmc

Thank you so much... I just checked it and now there is ample space.
I love smart people.

vacmmc

Walter

If they're online-only, you should be seeing them in your Dropbox folder's structure from where you'd be able to make them available offline by right clicking on them and choosing the relevant option @vacmmc

On the other hand, if you're referring to folders that have been selectively un-synced, you'd need to change the sync settings through the selective sync option in the sync tab in the app's preferences.

vacmmc

Ok, I will try to find that again, but when you say app you are referring to my desktop right?

Walter

Yes, I'm referring to the Dropbox desktop app @vacmmc

You can access its preferences through the Dropbox icon in your system tray.

vacmmc

Walter,

Thank you. I just learned what a system tray is, I have been using my desktop app icon...😚