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Excel sharing violations when saving to Dropbox

I just started having problems saving Excel files to Dropbox yesterday.

First, I get this message:

Then when I click select, I get this:

Then when I click okay, I get this:

Then it creates a temporary file, which I can’t find, and if I try close the Excel file, I get the same series of messages. What is going on?

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Thanks for bringing this to our attention, @ECRFF.

Can you try to give Dropbox full disk access on your computer, to see if that helps?

Keep me posted.

Thanks, I gave Dropbox full disk access and also updated by Microsoft Excel app, and it seems to be working now.

Thanks for your help!

Sounds great, @ECRFF, happy to help!

If you need anything else, let us know.

Have a great day!

I am having exactly the same problem as outlined by ECRFF. I created a large, complex file today and need to save it somehow. Please could you help?

Hey @Janine45 - sorry to hear about this.

Could you clarify the size of the file, and send us a screenshot of the exact error you're getting?

Screenshot 2024-07-22 at 18.23.55.png

Screenshot 2024-07-22 at 18.24.30.png

Screenshot 2024-07-22 at 18.24.50.png

Screenshot 2024-07-22 at 18.25.31.png

When I access the files through the web instead of on my local drive, I can see the updates so I think it's ok. I made an excel file copy just in case though and that won't save to Dropbox locally or my desktop so I think the issue is with Excel. If I can see the file updates online on Dropbox will they definitely be there if I abandon the Excel copy in order to check the Excel status?

I should also clarify that all the work I did on this spreadsheet was done online on Dropbox as I couldn't open the file any other way. I'm not sure of file size. Where can I view that?

Thanks for the screenshots @Janine45 - much appreciated!

Have you granted Dropbox full disk access as outlined here?

Hi Walter, no, not yet. But I will do in the morning. Have to finish for today. Thanks

Let us know of any updates when you get the chance @Janine45

Morning Walter, all appears to be working now. I had a colleague check they could view my changes on Dropbox files, then I shut everything down and did a full reboot. Fingers crossed the issue is fixed. Thanks for your help

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