"Something went wrong" error when accessing my app on my MacBook.

@Louis Clerc and @Welshi23

Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

All comments

Hi @Louis Clerc, let's jump right into this!

Would you be able to send me a screenshot, in order for me to have a visual of this, please?

Have you tried logging out of the app, and the sign back in?

Keep me posted, and we'll take it from there!

Hi,

Haven't tried to log out/log in, I will do it. Here is a screenshot.

Cheers,

Louis. Capture d’écran 2024-07-09 à 19.14.46.png

Hi,

I logged out and in again, and the same message showed up.

Dropbox seems to work normally on my phone though. Thanks in advance for your help.

Cheers,

Louis.

Welshi23

I have the same problem can anybody help please i have deleted 90% of files changed password logged in and out

Thanks for the info @Louis Clerc & @Welshi23!

Since it seems this info is coming when you access your account online, would you mind clearing the cache of your browser too, and trying again?

Also, do you notice the same behavior when you access our website using a different browser?

Hi,

Cleaned the cache, but to no avail. The message is still there and blocks access to the files. I don't have any other browser I would use with this computer.

Cheers,

Louis.

Hey @Louis Clerc, one more thing: would you mind checking and making sure you're also using the latest update on your current browser?

Hi,

I am using the latest version of safari, yes.

Cheers,

Louis.

The situation rn: Capture d’écran 2024-07-09 à 21.49.52.png

Hey @Louis Clerc and @Welshi23,

Thanks for reporting this. I've informed our Engineering team, who is now investigating. I'll provide an update here when I know more!

Ben

Thank you. I still have the error message, hopefully you can do something about it.

Cheers,

Louis.

Hi @Louis Clerc and @Welshi23,

Can you let us know which browsers you are using, their version(s), and whether or not you have switched browsers since you first encountered this error message?

Louis, I see you have told us you're on the latest version of Safari but haven't attempted to use another browser. Is it possible for you to log in with another browser?

Thanks so much!

@Louis Clerc and @Welshi23

Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

EdainOD1967

I have the same problem, I am paying for a very expensive account and I cannot open any file on my imac but I can open files on my phone app. Please help Dropbox team!!!

EdainOD1967

This is very urgent!!! I need access to my files now and all I get is ...

Error

Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home. and a pink target. Last week I only got this message when I tried to enlarge images but I could still see them in the grid-this week I cant even see them in a grid. Please help

Jay

Hi @EdainOD1967, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

winnieB

My dropbox file says "Something went wrong" but does not offer an explanation and my password does not work. My backup file is several years old.

Walter

Hey @winnieB - could you let us know some additional information so that we can assist further?

For example, are you getting this error on a desktop device, on a mobile one, or maybe on a web browser?

Enquiry JoStudy

@BenDBX Hi there, I have the same problem for accessing folders on Dropbox for almost a week: I can't renew my plan, can you please check? Thanks!