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The Dropbox sync status icons look different on my Windows computer

Kindly note that the drop box icon status look wrong , for example if i save the folder to view offline the status not became dark green , the status disappear, if i want to to save online a brown box appears .

Kindly note that i change the ShellIconOverlayIdentifiers and make drop box to appears first by add space then f5 for all ShellIconOverlayIdentifiers but the issue still then restart pc and i uninstall the onedrive , i afraid that onedrive effect on it , but same issue look to attached image

some time a transparent x appears as status.

how to make it works normally? i try to remove app data and try to uninstall the drobox but same issue

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aliwihbi

Yes i try ti uninstall but same issue , i find a way now to make it works which is download this version https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-202-4-5551/td-p/779333

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Hannah

Hey @aliwihbi, thanks for reaching out to us.

The brown box on the files is a OneDrive icon, not a Dropbox one.

But if I understood correctly, when you disabled OneDrive, the issue with the brown box persisted?

Which Dropbox version are you using and what's the sync status of the app?

You can hover over the Dropbox icon in your system tray, to see this info.

Let me know what you find.

aliwihbi

Kindly note that this is not related to OneDrive as attached image .

I don't get the normal icon status which is dark green or cloud icon , what i can do ? moreover in the regedit ShellIconOverlayIdentifiers dropb box is from the top 10

Walter

Thanks for the screenshot @aliwihbi

The brown folder icons are not coming from Dropbox, but a 3rd party app that's running on your computer.

Can you send us a screenshot of what you see in the reg-edit?

Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you tried closing them one by one to see if it makes any difference?

aliwihbi

Kindly note that all my colleague has windows 11 face same issue

Walter

Have you tried quitting the One Drive app or uninstalling it completely from the affected devices @aliwihbi?

aliwihbi

Walter

Glad to hear it's sorted now and thanks for keeping us in the loop too @aliwihbi

See you around the Community and have a lovely weekend!