Child Item

I see an error on the desktop app that some files can't be synced due to being used by another app

Hello not sure if it's the latest update causing this, but I have troubles where dropbox wont sync some files saying they are used by another application which is not, and this on all my computers. When I pause sync and restart it sync instant without any problem.

Find more posts tagged with

Desktop

Error Messages

Sync

Insightful

AcceptAnswer

Closed - Partially Delivered

Comments

Algorithm

"Updated without notice, and then notified of errors due to files being in use after update."

This is probably the issue i'm facing now, did you find a way to fix that ?

Nancy

Hey @Algorithm! Hope you’re well.

First off, can you clarify the OS version of your computer(s)?

I’d also like a full screenshot of the error you’re getting on your end.

Are there any other third party apps accessing your files?

Let me know, and we can take a look.

Algorithm

Hello @Nancy i'm fine thank you !

I'm using Win11, yes there is third party app accessing my files but even closing it does not help, sometimes after few mins its sync by itself but if I turn off sync and reactivate it's sync instantly.

Here picture of the error message

Algorithm

Futher information that might help you, it's seem to happens only on new file that i'm creating with the third party app. All ther old file that I edit updating without any problems

Nancy

Thanks for the extra info! To clarify, this is only happening when working with .ols files, correct?

Algorithm

Yes it's looks like it, once I save file on my third party app but not close it enought fast sync is stuck

Algorithm

For example here I created a new project on my third party app, Dropbox see file is used by this app, once I close it message disapear and it display first message on first picture I showed you.
here the new picture when file is really opened in the third app

used by winols.png

Walter

Hey @Algorithm - have you tried pausing sync or quitting the Dropbox desktop app and resuming sync or relaunching the app after you're done with creating the file in the 3rd party app you mentioned?

Algorithm

Hello Walter, yes if I pause sync and restart sync it's working without any problem.

Walter

In that case, I'd suggest following this process from now on when creating this type of files @Algorithm

I wish I had a better answer than this.

Algorithm

Now this the latest dropbox update it doesn't show anymore the error but it get stuck few mins trying uploading files

Walter

Does rebooting your computer or quitting and relaunching the Dropbox desktop app help improves matters at all @Algorithm?

Algorithm

Not helping unfortunatelly, did you change anything about files "in cache" or something like that on the two latest update ?