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Files not syncing on desktop

Have used DB for many years and never had this problem. I created a folder on my desktop with various subfolders + shared with a team mate who then uploaded a series of documents to those folders, no problem. i can easily access them online but they are not syncing to my my desktop folders. nothing is in there. I am using a PC. here is what i have tried with no luck:

1) logged out on desktop and re-logged in. all files resynced to completion. still nothing.
2) created a new sub-folder on desktop with 1 doc and it synced online

3) created a new sub-folder online with 3 docs, the folder showed up on desktop but its empty.
4) i have checked files + folders for any restrictive permissions but cant find any

i have never had this happen before, can someone help? thanks!

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Rich

@AzureSure wrote:
i can easily access them online but they are not syncing to my my desktop folders ...

Files are named appropriately, without any characters that would be incompatible on a Windows system? This is especially common if you're sharing with a Mac user, and would prevent such files from syncing down to your computer.

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AzureSure

I even just tried uninstalling + reinstalling the DP app on my desktop and no change there either. ugh!

AzureSure

also - have a paid account w 2TB of storage, so space is not the issue either

Rich

@AzureSure wrote:
i can easily access them online but they are not syncing to my my desktop folders ...

AzureSure

Nope - here they are side-by-side. desktop folders and online, but when you open them, nothing is in the desktop folder Screenshot 2024-06-22 125447.png Screenshot 2024-06-22 125405.png

AzureSure

OMGEEE! Wait, you are correct! that was it THANK YOU! i've never had that issue before!

Rich

@AzureSure wrote:
i've never had that issue before!

It's common when working on or sharing with different operating systems, Mac and Windows especially. Windows has several characters that are reserved by the system, like the pipe | in your filenames, and services like Dropbox can't create the file if it contains any of those characters.