Child Item

I got an alert that Dropbox wants to modify something in my MacOS

When logging into my Mac, I got an alert that an attempt by "Dropbox, Inc" to modify something in my system, was blocked, and that I should open the "Security&Privacy" in my System Preferences to enable it.

Indeed, I found there a message 'System software from developer 'Dropbox, Inc.' was blocked from loading.

I can't find any hint that this is really coming from Dropbox, or what modification would actually be performed, if I would allow this, and therefore keep it blocked.

How can I find out, whether this was not a fishing attempt, but legally came from Dropbox? I also would like to find out, what this changes would actually do.

Find more posts tagged with

Desktop

Mac

Insightful

Accepted answers

billgdbx

The request for permission is actually macOS asking you whether you want to grant the permission that Dropbox is requesting. Pretty sure it is a one-time popup and after that, you won't get it again, whether or not you grant permission. If you don't grant permission, the DoD capability just won't be there, but you should not have any other ill effect.

All comments

Hannah

Hi there, @rofi, thanks for reaching out to the Dropbox Community.

Can you please send us a screenshot of this message, so we can take a closer look?

If you click on the Dropbox icon in your menu bar, do you see any related notifications?

Let me know.

billgdbx

One thing we've seen that may be happening: if you are on our free plan, and a version of macOS prior to 12.5 (i.e. non-File Provider), we recently rolled out Downlod-on-Demand capability to you. DoD relies on a macOS kernel extension, and macOS definitely asks for your permission before enabling it.

(Note: Dropbox for macOS 12.5 and later does not use a kernel extension; it uses the new macOS File Provider services instead)

rofi

Note that clicking on the Dropbox Icon (as Hannah suggested) does not show any related message. I can't also take a screenshot (because the message does not pop up again). It is also not shown on the System Preferences / Security anymore (I rebooted in the meantime).

As for the comment by billgdbx: I'm running macOS 10.15.7, and I am on a free plan. So this would fit exactly the criteria you mentioned. However, I would assume then that this message for granting the permission, would pop up every time I'm restarting my Mac. Since I don't see it again, I suspect that this is not the case.

Should I simply leave it as it is now? What is this "Download on Demand" capability you mention? Maybe I don't really need it....

billgdbx

I believe the kext (kernel extension) permission is probably granted once, and then macOS will subsequently load the kext without issue.

What is Download on Demand?

Download on Demand is our name for online-only files. With the Dropbox you are used to, all your files live on your computer, and are also syned over to other computers, where they exist, in totality, available whether you are connected to the Internet or not. This is great, except for the case where you have more files than comfortably fit on your local hard drive. For situations like this, we offer Download On Demand. With this capability, your file exists in the Dropbox Cloud, fully protected and all, but what is on your local hard drive is a placeholder, essentially a pointer to the online file, which occupies ~zero bytes on your local drive. When you double-click the file or open it in an app, it is transparently rehydrated, or recalled, from the Dropbox cloud. When you're done with an online-only file, it may be dehydrated again and just be a placeholder. This can be advantageous for files you don't expect to access very often, especially if they are large.

How do I use it?

From the right click menu on a file or folder, you can designate files or folders as either Online-Only or Available Offline (the old mode where files are always kept on your disk).

To Learn More

For more information on this capability, you might check out the following Help Center articles:

- https://help.dropbox.com/sync/make-files-online-only

- https://help.dropbox.com/sync/macos-sync-icons

- https://help.dropbox.com/sync/sync-icons

Hope this helps!

rofi

Who would grant the permission? As I wrote, I did *not* allow it. Too risky IMO, especially since the Dropbox app in the menu does not identify the attempt as valid.

If this *really* came from Dropbox, it could be that Dropbox only asks once for the permission, and then doesn't nag me again and just doesn't do whatever it wanted to do with it. In this case, I simple don't have Download-on-Demand, and from your description of the feature, I don't think I even want it.

Thanks a lot for the explanation!

billgdbx

Branton L.

Hello. I just got this permission issue today, June 18 but it seems to apply to me as I'm using free Dropbox and Mac OS 10.13.6. My question is, if I enable the permission for Dropbox to install DoD capability, would I lose any of the current rights I have with my free version of Dropbox? I ask this because I recall that originally with Dropbox I could have unlimited devices and after one such "update" I lost that.

Thanks for any information you can supply.

Hannah

Hey @Branton L., thanks for the nudge here.

I just wanted to assure you that enabling the DoD capability, won't negatively affect your Dropbox usability, it will only enhance it.

You can see how to take advantage of the feature, by making your files online-only here.

Branton L.

Thank you, Hannah!

EddyP

Hi Hannah, I received this popup when I booted up my Mac today. I will attach a screenshot here.

I'm also unsure whether "Dropbox, Inc." is legitimate so haven't allowed it.

Edgar

Screen Shot 2024-09-05 at 7.29.56 am.png

Screen Shot 2024-09-05 at 7.42.31 am.png

billgdbx

This looks like the same case as the other users on this topic were running into. It's probably Dropbox wanting enable the kernel extension needed for Download-on-Demand. You may want to review the answers given earlier in this thread and decide whether you want to allow DoD on your machine or not. If so, then enable the kernel extension.