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Bug - "unable to sync" a file that is in an ignored folder.

I have a folder that is set to ignore such as here: https://help.dropbox.com/sync/ignored-files

The folder properly does not sync and does not show up on my dropbox web or on any other synced devices.

However, there is a file in that ignored folder that continuously throws an "unable to sync" error from my desktop app.

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Megan

Hey there, @WreckItTim1, happy May 1st!

Interesting. Would you mind clarifying the version of the Dropbox app that you use on your end?

You should be able to find this, by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu/task bar.

If you could also send me a screenshot of the error message you get on the app, that'd be amazing.

Let me know of any updates!

WreckItTim1

Thanks for the quick response! Ya here is some more info:

Dropbox version: 197.4.7629
Windows 10 Pro version: 10.0.19045 Build 19045
the file that cant sync is in an autogenerated folder from using Microsoft Visual Studio and is located in my Dropbox folder > .vs > project folder > FileContentIndex > file.vsidx
Microsoft Visual Studio Community 2022 (64-bit) version: 17.8.5

Below are screen shots of the error

Jay

HI @WreckItTim1, could you try marking that file with the ignored tag to see if this helps?

WreckItTim1

It is an autogenerated file from visual studio created whenever its used, with a random hash name, so that is not a valid solution. Which is why I made the parent folder an ignore, so that anything which gets dynamically added into that folder should also be ignored.

Jay

Thanks for the details, please could you contact the support team for them to look into this further for you.

Aslak

I got the exact same problem. I ignored every folder from ".vs" and down. Any newly created files will still end in deadlock as Dropbox insist on syncing them. This again usually ends in that I have to set Dropbox on sync to be able to work normally. Its not a good solution. An ignored folder should stay ignored.

Dropbox version: 299.4.7134.

OS: Latest Windows 11.

VS: Latest 2022.

This is not something that started now, but I am finally getting tired of workaround so I tried to ignore folders and was rather surprised it was not working. I will try to reconfigure VS, but it should still not be like this.

Jay

Hi @Aslak, could you confirm the version number for the desktop app that you're using, since I think the number is too high?

There is a newer version out now, could you try upgrading to that one?

Aslak

Sorry. Typo. Its v200.4.7134

I will upgrade to 201.4.5552 that seems to be the latest version.

Aslak

When I try do download I get the message that the "file was not available on the server"

If I try to use the standard installer I get more or less the same problem. "Validation of the downloaded file failed."

Jay

Could you try downloading the installation file with another browser?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Aslak

Ok. Got it updated. I enabled sync again for the offended folder:

Then I told not to sync the "Engine" under ".vs".

Then I started the Visual Studio with this project. I did a change in a file and compiled it.

Almost at once, this happened:

I need to close VS for this error to go away.

The Browse.VC.opendb is located in ...\Engine\.vs\Engine\v17\
And the 13ff... file in ..\Engine\.vs\Engine\FileContentIndex\
Both in the area not synced.
Other files that gets problems are the mention .pdb files that Dropbox grabs to fast and l am unable to compile project as VS don't get access to them. If the ignored worked, that should not be a problem. Typical error:
...\Engine\<project name>\server.cpp(1,1): error C1090: PDB API call failed, error code '3': ...\Engine\<project name>\x64\Debug\vc143.pdb
The "..\Engine\<project name>\x64" folder is also not synced and in my opinion, dropbox should not touch it.

Jay

Thanks for the details, could you contact the support team directly for them to look into this matter in more detail on their end?

WreckItTim1

Yes it’s the same for me! If I close VS then eventually the problem will go away. I’m pretty sure VS does some cleaning when you close it and they delete these temporary files. It’s still odd though that Dropbox tries to sync them.