Hi,
I am on the essentials plan and would like to change to the family plan.
I do not see the option when I click on the upgrade plan inside Dropbox web portal.
How do I change the plan to family plan?
@Dark Vader wrote: I do not see the option when I click on the upgrade plan inside Dropbox web portal.
How did you originally subscribe to Dropbox? Was it through the Dropbox website or through a mobile device (Apple App or Google Play stores)?
Dropbox website.
Hey @Dark Vader, can you change your plan to Dropbox Family through this page?
@Hannah wrote: can you change your plan to Dropbox Family through this page?
can you change your plan to Dropbox Family through this page?
I tested that as well and clicking the "Get Dropbox Family" link just takes you to the following page with the message "You're already on Dropbox Essentials" message at the top of the page.
Hi @Dark Vader, can I send you an email, in order for us to have a closer look into this?
@Meganplease do.
Hi @Dark Vader, I just sent you an email, I'll see you there!
Hey @jjkaye, I hope you're doing well!
Can I send you an email, in order for us to have a closer look into this?
Let me know!
Hi @Megan cpuld you email me as well i have the same problem. (can't switch from essential to family). Thanks!
@Catherinehllam wrote: Hi @Megan cpuld you email me as well i have the same problem. (can't switch from essential to family). Thanks!
How are you currently paying @Catherinehllam ?
Hi @Mark! With my credit card.
@Catherinehllam wrote: Hi @Mark! With my credit card.
Direct on Dropbox website or via PayPal? AppStore or GooglePlay
@Catherinehllam you still havent answered my question....
Direct on Dropbox website
@Catherinehllam wrote: Direct on Dropbox website
Send support a message via www.dropbox.com/support. There are certain combinations of accounts that cannot upgrade to Family direct (e.g. extended version history users) or those in some regions.
