I am attempting to link my google account to my dropbox account and every time I try I get an error message "Please connect Dropbox to the same Google account". They are both using the same email address so I'm not sure why this is happening.
Hey @Lee Firth, thanks for bringing this to our attention.
Can you try again, using a different browser or a private browsing window and let me know if the issue persists?
Thanks in advance!
Tried it using Safari, Firefox and Chrome same result.
Hi @Lee Firth, could you send us a screenshot of the error you get on your end, and walk us through the steps that you follow?
I have created a Loom video which details what is happening and the steps to take to duplicate the error. https://www.loom.com/share/68c4f8bfc3ae4ff195cd6130dd3ed1d0?sid=adcaef01-ed59-42a2-b8bc-3c929d65b0c0
Sorry what upgrade? I don't run a firewall, at least not that I'm aware of.
Hi @Lee Firth, due to privacy and security reasons, we can't really access the link.
If possible, would you be able to attach a few screenshots our way?
Same issue here. I use Google to sign in to the account; yet, when I try to connect to my Google account to access Google Docs, etc, I get a message saying to "Please connect Dropbox to the same Google account"... yes it's literally the same account. I'm commenting to be tagged when a fix has been found. This has been an issue for over a year.
