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Dropbox Showing Unplugged while my hard drive is still connected

Hi, my dropbox desktop app showing UNPLUGGED while its still connected. I'm using unlimited Auto backup plan but its not syncing anymore. I try to reinstall the dropbox app, connecting disconnecting the hard drive and also checked if window is updated but nothing work. When I click on the app, it shows that its upto date but I added new folders in the hard drive and its not backing it up.

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Jay

Hi @Sam Toor, thanks for bringing this to our attention.

Have you tried disconnecting the external drive and then reconnecting it to your device?

This will help me to assist further!

Sam Toor

Hi, I mentioned above that I try connecting and disconnecting the device

Sam Toor

I mentioned everything as these are generic things

Jay

Could you try disconnecting the drive, rebooting the device entirely, and then reconnecting it?

Are you using the external drive on the same machine you originally set up this backup?

Sam Toor

Yes, there is not option to reboot the EXTERNAL DRIVE but I have only used it on my pc only. is there any issue on loging the account on multiple PCs? I didn't used it except on one device only

Jay

If you were to connect the external drive to another computer, and attempt to back it up, it would be registered as a new backup entirely, and wouldn't just update the existing backup.

Sam Toor

Ok but this is not the issue here. Can you help me solve the issue now?

Jay

As you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate any account or device-specific details further.

Sam Toor

I can see that one of my family member tried to use it on his pc. So what can be done to restart the backup on my pc? I have removed the device mentioned from the desktop browser and also changed the password but the sync hasn't started yet.

Nancy

@Sam Toor, can you also remove the external drive once again from your device, quit the Dropbox app, relaunch it and plug it again?

If this doesn’t help the external drive being backed up again, I’d suggest waiting for our support team’s reply instead, since we don't have account visibility on the forum; I’ve found your ticket in our system, and I’ve left them an internal note as well on your behalf.

Sam Toor

Ok so I tried again but I didn't worked. I have changed my password also. Which means that I now only have one login on my pc. Please try to solve this issue as I need to backup my device asap. Please dm if required any other information.