Child Item

Confused about the new update to Dropbox Backup and where my folders are in Windows

ljo1980

Hi there

I recently accepted a Dropbox Update on my machine. I had previously had it set to upload photos from my phone, as well as my 'Documents', 'Pictures' and 'Videos' folders. This was working fine and I was happy.

Since the update, bizarrely my work documents which are in a subfolder under documents have been synced to dropbox, but they no longer appear in the main Windows explorer folder on the my desktop. I do not want to have to go into Dropbox to access my work and would prefer it stored neatly alongside my other documents as I have done for years. Please can someone help.

Find more posts tagged with

Desktop

Sync

Windows

Dropbox Backup

Insightful

Closed - Partially Delivered

Delivered

Accepted answers

All comments

Jay

Hi @ljo1980, thanks for bringing this to our attention.

Could you attach a screenshot showing what you're describing?

This will help me to assist further!

ljo1980

Screenshot 2024-04-17 11.58.20.png Screenshot 2024-04-17 11.58.30.png

ljo1980

Thank you. The first document shows where the back up has been moved to (it is the folder called 'Jos Richardson' that I am most concerned with. This used to sit in my main documents folder which is shown on the second image.

Jay

Could you attach a screenshot showing the Dropbox Backup window in the desktop app?

Additionally, could you check the Dropbox Backup page on the site to see if the files there match what you see in the Documents folder?

ljo1980

Screenshot 2024-04-17 14.53.44.png

ljo1980

This is from the website. I am struggling to find on the app.

This doesn't match the files that have been moved as you will see from my earlier screenshots. I will include the screenshots of what is inside this folder below.

ljo1980

Screenshot 2024-04-17 14.56.14.png Screenshot 2024-04-17 14.56.23.png

ljo1980

The 'Jos Richardson' folder used to be in this bottom list above 'Laura Personal'

Jay

Thanks for the info, I'd recommend contacting the support team for them to look into this matter in more detail.

RobertGrund

Is there already a solution to this problem?

ljo1980

Nope. Have been advised to contact customer support. Not sure how long that will take. Will have to revisit later.