Dropbox on Windows 7 - unable to login at system start

Hi Again Hannah, I think I've found the culprit. Out of curiosity I've checked Windows Services and I've found that service "debupdatem" was switched to manual mode. When I made it as "delayed automatic mode" Dropbox started to work without issues.

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All comments

Hey @cachaito, thanks for bringing this to our attention.

When the Dropbox icon is grayed out, what do you see when you just hover over it with your mouse?

Also, just to confirm, can you go to the "general" tab in the Dropbox preferences, to make sure the "Start Dropbox on system startup" option is checked?

Thanks!

Hi Hannah! Thank you for a response. The option "Start Dropbox on system startup" is checked. Let me attach screenshot of unable to login Dropbox app just after system start:

Thanks for the additional info and the screenshot, @cachaito!

Do you perhaps have any security programs, like an antivirus, VPN, firewall, etc. that could be blocking Dropbox from connecting?

I just use Microsoft Security Essentials but it was since a long time when Dropbox was starting correctly. Let me remind you that Dropbox works fine after turning it off and on. It's just about opening Dropbox at system startup.

Thanks, @cachaito, I completely understand what you mean.

Just as a test though, can you disable that, just to see if it helps at all?

Hi again Hannah. I disabled Microsoft Security Essentials from auto start and after system restart output was the same (screenshot provided). I feel that this Dropbox auto-start issue has something with delay of Dropbox initialization. I noticed that sometimes (fiber optic cable internet) when my connection is fast established Dropbox successfully starts and login.

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Hi there, @cachaito!

Awesome news, I'm glad to hear that.

In any case, we'll be one post away if you need anything else!

Hello Hanna and Megan. I'm sorry for writing this, but this morning when I turned on my computer I was greeted by this unpleasant sight:

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Dropbox still doesn't want to connect 😞

Thanks for letting us know, @cachaito.

Is it possible that the setting you changed yesterday, automatically switched back to what it was before, after the computer was turned off?

Hi Hannah. That was the first thing I've checked up. Both Dropbox services are set up as automated with delayed start, as yesterday...

Thanks for the update!

Hmm, can you let me know if you can access dropbox.com as normal from your browser?

Hi Hannah, when Dropbox app is trying to login (screenshot 1) I cannot click on "web" icon (it's greyed out) and go straight to Dropbox page. But through web browser it's not a problem. When I open Dropbox page during failing attempt of login to the app, Dropbox page shows me I'm logged and all is fine (screenshot 2)

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Thanks for keeping me updated, @cachaito.

One more thing I can think of is that Windows 7 needs the security update KB3033929 for the Dropbox desktop app to work properly; can you check if you have this update?

Hi Hannah. I already got this security update (screen attached). I think it's a Dropbox fail during start. It tries to connect once and stops but my internet connection can be resolved sometimes a little bit longer. Dropbox should try to connect in intervals after start, not only tries once and stop while telling user that it really tries 🙂

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Hey @cachaito, can I send you an email, in order for us to have a closer look into this?

Hi Megan. Of course, send me the mail.

Hey @cachaito, I just reached out to you myself, so make sure to check your emails, when you have a chance.

Thanks!

marcelbrt

when my windows 11 laptop is started without internet and the dropbox desktop app is started at startup also without internet then the app does not login afterwards when there is an internet connection.

it keeps on trying to connect but is does not succeed, the icon stays grey.

the only way is closing the app and start it again en then it does login without any issues.

version is the latest : 1934.9600

Hi @marcelbrt, welcome to our Community!

It seems you accidentally sent the wrong app version, so I'm not sure if the version of the app is 193.4... or 194.3...

I'm asking because I'd like to clarify if we're referring to the beta version of the app, or the stable one.

Also, I merged your post under a similar thread, where the OP had the same issue that you mentioned.

Would you like to have a look at the steps that helped them, and let me know if that does the trick for you?

I'll be waiting for your reply!

marcelbrt

it seems to work, version was 196.4.6900 (i have checked it again)

Thanks for the heads up @marcelbrt!

It seems you're using our latest stable. Is it safe to guess that everything is now working as they should?