Child Item

Files won't sync as app says " can't sync - not enough disk space"

files have blue circle and not spinning

preferences say no sync issues

app says 'cant sync not enough disk space'

cant use mac to do anything as it thinks all files are on the hard drive and hard drive is full, but in reality set to offline only

literally cant do any work and had no response from dropbox since initial chat on friday morning

prior to a dropboxbackup update that occured on Thursday this was all perfect

HELP!!!!

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Comments

dandevote

cleared dropbox cache, reinstalled app, just need any help or advice please

Walter

Hi there @dandevote - sorry to hear about your syncing issue.

Could you send us a screenshot of the app's exact status and version as shown in your menu bar/system tray?

Also, what is your computer's available hard drive space at the moment?

Any additional information is more than welcome!

dandevote

see

Ticket #23596417

Walter

Thanks for the ticket number @dandevote

I was able to locate it in our system and passed your comments on to the expert who's looking into your case.

They'll be getting back to you soon, so please keep an eye on your inbox and please let us know if you have anything else to add in the meantime.

dandevote

been told that since Friday morning and nobody has come back to me since

dandevote

Cant sync, cant work, cant earn a living, cant get a reply from dropbox

Walter

Thank you for all the updates and I'm sorry to hear this issue has impacted your workflow so much @dandevote

I can see that the expert who's handling your case has gotten back to you via your ticket, so please have a look at your inbox for their message so that you can continue looking into this.