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Sync icons no longer appear in Finder after upgrading

I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920

I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.

I have tried force quitting Finder, and I have also made sure that the Dropbox Finder extension is ticked. But the sync icons are still missing, even though sync is working. Please advise. thank you!!

Device: MacBook Air (M1, 2020)

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Accepted answers

Hannah

Thanks for this, Cody!

Can you also try giving Dropbox full disk access to see if that helps?

All comments

Megan

Hi @Cody_P, if you're still facing the same issue, can you try an advanced re-install, please?

Cody_P

Hi Megan,

Sure. I can give that a go.

Megan

Hi @Cody_P, thank you!

Keep me posted on the results.

Cody_P

I haven't had time to do the advanced re-install yet, as I rely on large amounts of synced files and need to make sure I have time to re-download if the install clears them, but after updating the software on a mac studio display that I frequently use, the sync icons are magically back. Not sure if they'll stay but will let you know!

dropitlikeitshot1

can you send a screenshot of what it looks like?

Cody_P

Screenshot 2023-04-27 at 12.01.51 PM.png

So you can see all these folders are synced as they have the green check mark.

dropitlikeitshot1

wow. i definitely don't have that. and that's on Venture?

Cody_P

Yes. Ventura 13.3.1. I've had them showing off and on since upgrading to this OS. Will be curious to see if they stay after a system restart.

vcaston

Hi —

I am encountering the same problem. New computer, running Mac OS Ventura 13.5, with Dropbox v180.4.4912.

Dropbox folder is in the main directory of my user folder, Dropbox has Full Disk Access, Sync settings specify "Available Offline." Sync activity is showing in the menu bar activity pane, but there are no status icons in the Finder window.

Right-clicking on a folder in the Dropbox does not show anything Dropbox related, such as making individual folders available offline.

Rebooting Dropbox app does not help, rebooting computer does not help.

Help!

Victor

vcaston

UPDATE:

I performed an Advanced Reinstall (https://help.dropbox.com/installs/advanced-reinstall), using the Terminal commands there.

It appears to be working (partially) now: the topmost folders are showing blue syncing status icons in Finder (and a few the green check); the right-click contextual menus shows Dropbox commands below Quick Actions about half the time.

Will wait to see if it stabilizes.

vcaston

FURTHER UPDATE:

The status icons are missing again, after computer went to sleep and was reawakened. Contextual menu no longer shows Dropbox commands.

Not good.

Walter

Hey @vcaston, sorry to hear about this.

Could you send us a screenshot of the app's exact status as shown in your menu bar at the moment?

Also, if you happen to be running any 3rd party apps that might be monitoring your files somehow, you might want to take a look at this discussion too.

In any case, please keep me posted!

vcaston

Sure. Here's the Dropbox window just after signing in, with no status icons, and the menu bar icon showing that all syncs are up to date.

Screenshot 2023-08-21 at 6.54.05 PM.png

Hannah

Hey @vcaston, just to check, did you recently upgrade your computer's OS?

vcaston

Fresh build by IT on a new computer. Version of Ventura listed in my first post on this thread.

Megan

Hi @vcaston, let's try one more thing.

Could you please try the following steps:

-Click on the Dropbox icon from your Desktop and quit the application
-Open your Activity Monitor from your Mac Utilities folder
-Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the finder

Let me know how it goes!

vcaston

Will have to check on Thursday. Thanks.

pati610

I'm very late to the party here, but I had the same problem. What I needed to do (besides the other things – full disk access, finder re-launch etc – was to uncheck a finder extension that I can't remember seeing on earlier operating systems; specifically "FinderHelper" (for Google Drive). After unticking that box, as well as not running the main Google Drive finder extension, everything works fine.

ThisHighUp

I am having this same issue, although nothing in this thread has worked to rectify the problem. This is a fresh, clean install from scratch on the machine. I'm on Ventura 13.6.6 and Dropbox v196.4.6900.

I have already:
- Quit and reopened Dropbox
- Force Quit Finder and relaunched
- Granted Dropbox full disk access
- Checked/tested for any conflicting Finder Extensions (the only others installed are Keka and Creative Cloud).
- I have repeated relaunching Dropbox/Finder after making changes as well as rebooting.

Nothing I can seem to do will bring back the sync icons in Finder, and this is a feature I very much want to have back working.

Thank you!

Nancy

@ThisHighUp, when relaunching your Finder, did you follow these exact steps?

Other than that, have you performed an advanced reinstall of the Dropbox app?

ThisHighUp

Hi Nancy, thanks for the reply. Yes I followed those exact steps relaunching Finder.
I just completed an Advanced reinstall as per your link; no change, sync icons still missing. Again, this was a new install on a fresh Mac OS clean install on a formatted disk.

Nancy

Thanks for the follow-up, @ThisHighUp!

One more thing I’d like to ask; do you have any other third-party cloud service apps on your computer? If yes, please close them, then close the Dropbox app, quit and relaunch Finder again with the same steps, and finally relaunch the Dropbox app.

Keep me posted on any updates.

ThisHighUp

Hi Nancy, ok so oddly, yesterday when I turned on my machine the sync icons were working; I assumed maybe something happened via another restart. However, now today, they are not working again. Nothing has changed between last night shutting the comp down and today turning it back on.

To answer your other question, as mentioned in my original reply, the only other Finder extensions I'm running are Keka and Adobe Creative cloud in which I already tried disabling both. Also, no other cloud-based apps running on the machine.

Nancy

That’s interesting indeed, @ThisHighUp. At this point, I think it may be best to log a ticket and investigate this internally.

Is it alright to contact you at the email address showing here?

ThisHighUp

Yes, sounds good, thanks again.

MLondon

I've had this problem for the past 6 months.

I've opened a case with Support, but despite my wasting days of my life implementing their suggestions, nothing has worked.

Nancy

Please check your email address, when you can @ThisHighUp, and reply back to my email.

@MLondon, you can send me your ticket number here if you want, and I’ll check the progress of your case.