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"You seem to be having internet issues" error preventing upload on website/desktop app

Hello,

I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via browsers, Chrome and Microsoft Edge and even tried changing the format of the the video. I don't usually have problems uploading files of the size I want to upload, so any suggestions, please?

Edit: I have used 1.7 GB of 2TB storage, so space shouldn't be an issue.

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Liz Falconer

Hi,

Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

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Nancy

Thanks for posting this here, @Liz Falconer.

Can you send me a screenshot of the error you’re getting on the Dropbox website and your desktop app? Is your desktop app functioning properly other than that?

Have you also tried different browsers and they report the same error?

What if you connect to another network (in case that’s possible)?

Let me know more updates.

Liz Falconer

Hi,

Thanks for replying. My 'Screen print feature doesn't show the upload panel, so I have taken photos - one from Chrome, the other from the app. I don't have the option of connecting to another network, I'm afraid but everything else is functioning normally. Thanks. Screen photo - Chrome.jpg Screen photo - app.jpg

Nancy

Thanks for these screenshots, Liz! Did you test this via a different browser as well or incognito mode, and the same thing happens?

Liz Falconer

Screenshots from incognito window and Microsoft Edge (browser) Incognito window.jpg Microsoft Edge.jpg

Megan

Hey @Liz Falconer, if you use the app, instead of our website, do you get any errors then?

If I were you, I'd try clearing the app's cache, and also try to upload the content on a different path, than the one you're trying to at the moment.

Liz Falconer

Yes - it's the same in the app (pic. above in first set of screenshots).

Liz Falconer

Hi Megan - I'll try that, thanks!

Megan

Hey, Liz!

Give that a go, and let me know how it goes!

Liz Falconer

Hi Megan,

Still, no-go, I'm afraid. Clearing cache didn't make any difference.

Jay

Hi @Liz Falconer, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Liz Falconer

Hi Jay, thanks for this. I'll have to work out where I can access the list you give, but I'll look into it. I haven't changed anything recently and I was able to upload to dropbox fairly easily as recently as Monday. I'll report back when I have had a look...

Liz Falconer

Hi,

Thanks for the help, folks. My Dropbox app decided to sort itself out overnight and everything is successfully uploaded. I have no idea what the problem was but I'm happy it's fixed! Liz

DESi2024

My issue was similar to uploading issues being Paused , previously fixed by Engineers and Ben. The internet was working.
On an Android phone with a data plan and using either the Dropbox App or the Dropbox website my uploads would start , get half way or so through and then report:
. "Paused upload, Check internet
Connection.
My cellular internet connection was fine (tested same files uploaded quickly to Facebook for example). The uploads never started up again even though I tried restart and other solutions already suggested for similar situations.

I am in a hotel in Fiji with no wifi connection. The Digicel Sim card has a good data plan and I am in the city by the airport (3 bars on 4G).
I tried turning Off the Wifi on the phone. I thought maybe Wifi is interfering with the cellular data connection. The result with Wifi off was uploading went fast and was reliable again.
Not sure why! It appears to work.
Tried changing default battery settings