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Two Dropbox folders appearing in favorites Mac. Not sure how to proceed.

I was having trouble with my Dropbox going into an 'Indexing' spiral. So after reading troubleshooting for this issue I logged out of Dropbox on desktop and logged back in again.

This has fixed the 'Indexing' issue, however I now have two folders showing up in my sidebar—

1. The new one
– Syncs to dropbox in browser
– Is in correct location in finder:
Macintosh HD > Users > myname > Companyname Dropbox

2. The old one
– Doesn't sync to Dropbox
– Has the Dropbox logo in sidebar

– Location in finder just says:
Dropbox > My Name (name)

– In header bar in finder it says 'This is an unlinked Dropbox' and a button saying 'Delete "Dropbox"...'

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7rjames3

Sorted! (With some trepidation) I deleted the old 'unlinked' file, and this did the trick – the new file now has Dropbox symbol next to it and all right click Dropbox functions. Thank you for your help.

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7rjames3

Screenshot 2024-04-04 at 11.09.35.png

Megan

Hey @7rjames3, let's jump right into this!

You can double-check the app's preferences right here, and see where your Dropbox folders is syncing.

Based on everything you've provided my way, it sounds like it's syncing on the first location that you mentioned, but it doesn't hurt to check.

From there, you can then delete the unlinked Dropbox folder.

I hope this clarifies!

7rjames3

Hi Megan,

Yes that is the case, when I sync folders in the Dropbox app they appear smoothly in this new location.

Was just hoping to get clarity on why this old folder has the Dropbox logo and the new one doesn't. Furthermore the 'old' file has the Dropbox options on right click, where the new one doesn't.

Screenshot 2024-04-04 at 11.38.42.png

Nervous to delete this old folder as it was synced with most of company's files 😅

Megan

Hey @7rjames3, thanks for the heads up!

Odd indeed.

When you locate your little Dropbox icon, next to your WiFi on your menu bar and click on it, you should have a little folder icon on the top right.

If you click there, which folder does the app re-direct you to?

7rjames3

To the 'new' folder

(Macintosh HD > Users > myname > Companyname Dropbox)

Megan

Got it, thanks for the info @7rjames3!

Based on everything you mentioned, you should be safe to delete the old Dropbox folder, and keep the new one.

It seems the app is syncing there. Have you tried signing out of the app,restarting your device and then sign back in?

7rjames3

Megan

Awesome news @7rjames3!

If you need anything else, give us a shout! 😎