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Dropbox is not saving screenshots, even though this feature has been enabled in backup

Machaut2024

Ever since transferring to a new laptop that runs Windows 11, I have been unable to save new Screenshots to Dropbox. The first problem I had was that Windows' infernal and ridiculous Snipping Tool has now made it take longer to take a screenshot. Previously, I pressed Prtsc and the screenshot went straight to Dropbox on my old laptop. This worked for moving video. Now I have to wait for the Snipping Tool to load.

I complained to Microsoft, who have still said that I need to contact Dropbox about the screenshots not saving there. Right now, the screenshots are being directed to a folder inside 'This PC' on Windows. I want them sent to Dropbox instead. I have been told to ask Dropbox to deal with this issue.

Please could the Dropbox team provide a fix for this issue?

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Machaut2024

I have found a fix for this problem.

I simply go to the Screenshots folder in my Windows user account, right click on it, and select 'Move to Dropbox'. This merges the existing Screenshots folder with the one I have in Dropbox. Going forward, all screenshots are saved directly to Dropbox.

So the only issue that remains is getting Windows to deal with the slowness of their Snipping Tool and its interruption of video.

All comments

Walter

Hey @Machaut2024 - sorry to hear you're having issues with this.

Could you make sure that the feature to save your screenshots to Dropbox is enabled in the Dropbox desktop app's preferences?

If it's already enabled, you can try turning off and back on again and rebooting your computer.

Let us know if this helps!

Machaut2024

Hello Walter

Thanks for your suggestion.

I have tried doing this, and it's not working. I have tried taking two screenshots, and they are just going straight to the Snipping Tool.

Is there a fix?

Thanks

Jay

Hi @Machaut2024, could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first, and then disable and re-enable the screenshot option in the preferences?

Machaut2024

Hi Jay

I have tried this, and I am not seeing any difference. The screenshots are still being routed to the Snipping Tool and then being saved in a Windows folder.

Have you had this problem with any other Dropbox users who are on Windows 11, by any chance?

Thanks

Deborah

Hannah

We haven't come across any similar issues, @Machaut2024, but not to worry, we will get to the bottom of this.

Does the Dropbox application sync your files as normal otherwise?

Also, can you please send us a screenshot of the Backups tab in your Dropbox preferences?

Machaut2024

Hello, Hannah

Thanks for your response.

Everything else is syncing.

The screenshot is attached.

Thanks Screenshot 2024-03-28 164010.png

Megan

Gotcha @Machaut2024!

Would you mind clarifying the version of the Dropbox app that you're using, please?

Machaut2024

Hi Megan-- Forgive my stupidity, but how would I find out the version?

Hannah

Hey @Machaut2024, you should be able to see the version number, by hovering over the Dropbox icon in your system tray, or in the "general" tab in the preferences.

Machaut2024

Thanks.

Dropbox 195.4.4995

Walter

Thanks for clarifying that for us @Machaut2024

A new version of the desktop app just got out, could you give it a go from this page and let us know how it goes?

Machaut2024

Thanks, Walter. Do I have to uninstall my existing app?

Walter

No need for that @Machaut2024 - just reinstall using the link I provided earlier.

Machaut2024

Hi Walter: I have downloaded the new version of Dropbox as instructed. I have also unticked the 'Share screenshots with Dropbox' and applied. I have then reticked that section. Screenshots are still being routed to the Windows screenshots folder via the Snipping Tool, rather than to Dropbox. Is there any step I have missed?

Nancy

Hey @Machaut2024, sorry to jump in here.

When talking with Microsoft, did you ask them perhaps if it’s possible to remove the Snipping tool from your device (since I understand you’d rather not use it)? This could perhaps resolve the issue you're having with Dropbox, as well.

Machaut2024

Hi Nancy-- yes, I had tried uninstalling this Snipping Tool, and the result was that it took even longer to take a screenshot. Nor was there any pathway to saving a screenshot anywhere. The main issue is that this Snipping Tool reroutes screenshots to a Windows user file, and I cannot see any way of breaking that chain.

Nancy

I hope this hasn’t been suggested already and I missed it, but have you tried hitting on the Windows Logo Key + PrtScn button or Alt + PrtScn instead?

Does this help, or is the Snipping Tool still being launched?

Machaut2024

Hi Nancy

The Windows key + PrtSc makes it take longer for the PrtSc function to load. This then launches the Snipping Tool, rather than leading to Dropbox.

Alt +PrtSc doesn't produce any result at all.

Is there any other Dropbox user with Windows 11 and its Snipping Tool, who is having the same trouble getting screenshots to save directly to Dropbox?

Machaut2024

I have found a fix for this problem.

So the only issue that remains is getting Windows to deal with the slowness of their Snipping Tool and its interruption of video.