Dropbox Backup isn't backing up all of my files, even though desktop app's up to date

Question

although it says it's up to date, most files aren't backed up.  It used to work fine, stopped for reasons never explained to me (email support just responds every few days with basic generic info that is unrelated to my actual situation, which is very frustrating and this is a paid account), so I followed their instructions and restarted the backup.   It says it's up to date, but my PC folder has hundreds or thousands more that do not appear in the dropbo folder.  any advice?  thank you.

jupiterfarmer · Answer

you already told me this a week ago and then decided I needed to just let support figure it out.  they sent me an email finally, asking me for a video.  I'm probably switching to Sync.  Support no good.  thanks.

jupiterfarmer · Answer

Thanks for your efforts.  Unfortunately, it takes days for them to tell me the equivalent of "turn the app off and back on".  I will start looking at other solutions for backup.

Nancy · Answer

Thanks for the additional info and the screenshot! I had a look into our system, and was able to locate your latest ticket, which seems to have been escalated to our specialized team.

Since we don't have any account visibility on the forum, I’d suggest continuing with them directly. However, to make sure our team looks into this as soon as possible, I’ve also left them an internal note on your behalf.