That darn red "notification" dot on the icon will NOT go away. I've read all my notifications, and it says (everywhere) that I have no unread notifications, and yet...that number "1" in a circle is STILL there. Help?
Hi @GratefulUser, thanks for bringing this to our attention.
What is the current OS and desktop app version that you're running?
Could you attach a screenshot showing the desktop app when you click the icon in the system tray/menu bar?
This will help me to assist further!
Hi, thanks for getting back to me. OS Sonoma 14.3.1. I don't know what a system tray is. I read about that on other threads yesterday, and was confused.
I found out that nothing was syncing since an update a ago, and remembered that I had that red dot problem THEN and someone helping me had removed the icon from the bar at the top of my computer. Somehow I got it all up and running again yesterday, which is why I really don't want to have to try to uninstall and reinstall everything. I've attached two screen shots. Thanks.
Thanks.
Hey @GratefulUser, when you say you got it up and running, do you mean that you managed to remove the red notification from your app?
If not, then could you please confirm the version of the Dropbox desktop app you're running on your computer?
You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, do you see the app's status stating "up to date," "syncing," or "indexing"?
No, sorry. I mean I got it syncing again. Red dot still there. Files are "up to date." Running 194.4.6267 -- also says "up to date."
Hey @GratefulUser, if I were you, I'd try uninstalling then re-installing the app.
Can you give it a go?
I do not know how. I am not a techie. I'm willing to try, but can you reassure me?
1) I have read on other threads that this "solution" must be done repeatedly -- like after every iOs update. If that's the case, I'm not going to bother trying to fix this.
2) I do not know how to uninstall, reinstall, and sync. It's a miracle I got things to sync again the other day. Can you walk me through it?
Thanks,
Stacy
Hi @GratefulUser, if I'm being honest I haven't noticed this happening after single OS update.
It could be coincidental, and definitely shouldn't happen often.
I'd be more than happy to help you, all you'd need to do in order to uninstall the app would be for you to follow the steps in the Help Center article I provided above.
After the app is uninstalled, you click on the second link, download the installer, and install the app.
After that, you don't need to do anything to sync, the app should do so automatically.
So sorry--I don't see the links on how to uninstall and re-install. Can you re-send them?
Hey @GratefulUser! I believe Megan’s referring to her post here.
Thank you. I did that. Syncing seems to work (yay). But ALAS, the problem persists. Still that "1" in a red dot, even though I have no notifications...
Really distracting.
Hope you can help.
Are there any yellow messages in the desktop app when you click it and view Sync history and Activity?
Where might I find "Sync history and Activity"?
Oh, I found it--assuming that's what comes up when I first click on the icon. I don't see anything in yellow under either tab.
(This is a bug mentioned all over the place on various community threads...)
AND...I just got a pop-up that said something happened with Dropbox and I needed to re-start.
I don't know how.
And the icon at the top of my desktop has disappeared.
Help!?
I found Dropbox in my Applications folder (grayed out) and clicked it. Now it seems to be back--you all must be doing something. And it's back on the desktop--WITH THE RED DOT! Omg, this is nuts.
Could you confirm the exact version of the Dropbox desktop application that you're running by hovering over the icon, or opening the preferences in the app?
194.4.6267 Up to date
At that point, can we send you an email, in order for us to have a closer look into this @GratefulUser?
Sure.
REMOVED
But I think -- having seen this on threads for a very long time -- this may be something I'm just gonna have to live with.
Hi @GratefulUser, I just sent you an email!
I'll be happy to see you there!
Megan, my email to you bounced back...
I can see an update on our email chain, but haven't gotten to it yet @GratefulUser.
I'll respond back as soon as possible.
Thank you. I got a response from Protonmail that my email to you "couldn't be delivered." Is that because you hadn't opened it?
The system we use would open emails automatically. I can see that the agent provided information on how to access the security page on the Dropbox site.
Thanks for the link.
