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Dropbox Integration with Zoom deprecated.

I discovered after the fact that Dropbox has decided to end its integration with Zoom. Apparently this ended on 5th February 2024. My last Zoom meeting 8 February 2024 did not upload to Dropbox automatically as usual which led me to investigate with both Zoom and Dropbox. I was just informed of the decision on Dropbox Chat. Apparently, I was supposed to have received an email but I can't find one and don't delete such things.

I was advised to report the issue/complaint here. The solution offered was download and Re-upload to Dropbox which I know will work (because I used to do that years ago) but when I have multiple Zoom Sessions in one Day and there isn't time between meetings to do this this is a lot of extra work for something that prior to this change was automatic. I wonder how many others are affected by this and are just as mystified as I am? I may have to consider other options to Dropbox though need to investigate these. Thanks.

Update 15th February 2024: Given the growing interest in this post and issues it is causing I have now put forward it's reinstatement here: https://www.dropboxforum.com/t5/Dropbox-ideas/Please-reinstate-integration-with-Zoom/idi-p/751519#M82875

Note: @Rich a Super User II advise only one post and for others to LIKE and support it and comment otherwise it won't work.

@Mark, @bblu2095, @BHappy, @Chriskynka, @marosner, @yw40, @Rockeye , @MovingMary , @nsrubio you have all been tagged in the 'NEW IDEA post link above so hopefully you will see this or the NEW IDEA post or both. Thank you. Philip Wade

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Accepted answers

Sam DBX

Hi everyone,

Thanks for your feedback regarding this.

The Zoom integration within Dropbox is active and working normally for all users.

If you’re having any issues accessing your Zoom recordings or the feature, let us know and we’re happy to help.

Thank you,

Sam

All comments

skmartin108

Mine is working but I had to do another step this time that I don't remember doing before. I clicked on Edit settings for zoom and checked the box copy zoom cloud recordings to dropbox. Maybe I did that before and just don't remember. So happy that it's working again and I hope it does for you soon too @Holly123

ros11

Yup, the integration was deprecated. You could use APIs to write a java script to extract the recording files and upload. If you are not a developer there is a Zoom marketplace app, Salepager that can automate exporting and backing up the Zoom recordings for you.

nsrubio

not have access to the zoom app in my Dropbox. Any updates?

nsrubio

I still cannot find the zoom app on my Dropbox. It has not been integrated again here on my account.

jwallace913

Hi Sam, I am not able to get Dropbox to download my Zoom recordings to my local hard drive, which is set up within my Dropbox to sync to my Dropbox. So, I see the recordings in the Dropbox cloud, but they are not syncing do the local hard drive. Any thoughts? Thanks in advance for your assistance.

Sam DBX

Hi there @nsrubio, you can try reinstalling the Zoom integration. Here's the App Center page: https://www.dropbox.com/apps/zoom

@jwallace913 please try going to Dropbox settings, or navigate to Apps: https://www.dropbox.com/account/connected_apps, select Zoom, and then choose the edit settings for Zoom to enable the auto-save feature by ticking a checkmark. You should see the following message:

Screenshot 2024-03-12 at 10.55.20.png

Let us know if it works,

Sam

Philip Wade

Good news @ros11 it has been reinstated see the response from @Sam DBX below and my comments above.

spydee

Is this integration still active? I've followed the instructions and recorded a zoom meeting to the cloud as a test. So far still no recording in my dropbox folder.

Walter

Hey @spydee - could you clarify what are the exact steps you followed to do this?

spydee

Here are the steps:

Sign in to dropbox.com
Click your profile picture
Click Settings
Click the Connected apps tab
Click Settings next to Zoom
Check the box next to Copy Zoom cloud recordings to Dropbox
Click Update

Philip Wade

It looks like Dropbox support is helping you with this. I can however confirm it does work and has done since it was reinstated 12 months or so ago. I trust Support Team can help you fix it!

Nancy

Hi from me too, @spydee! Out of curiosity was the integration working for you before and it suddenly stopped or is this the first time you’re trying to save your recordings to your Dropbox account this way?

Have you tested this via another browser too, and the issue persists?

spydee

Hi Nancy, it used to work then it stopped because it was deprecated. What I didn't know was it was brought back by DBX thankfully. From a colleague I just spoke to his integration suddenly started working again recently. I checked this morning and my test recording did show up in my DBX folder which is fantastic. It was a very short recording so I'll be interested to see if it works for my actual needs where my zoom recordings are 2 hours long.

Philip Wade

@spydeejust for your information it was reinstated over 12 months ago. That's was as a result of the original thread I created here and the support of the Community. @Sam DBX was key in this process. It should work now it is working for you whatever the length of call you have. Any issues, @Sam DBX will advise. Trust this helps.