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ASUS 500GB Promotion

I did all the setting up from the new ASUS computer promotion for the free 500Gb of space for 6 months. I clicked the 500 free space that was installed on my new ASUS and followed all the steps from my new ASAUS computer that only received 2GB of space for my new Dropbox account. I would like to speak with someone about getting my 500GB of free space promotion added to my Dropbox account. Main reason I purchased the ASUS laptop. Below is a screenshot proving that my computer is eligible, this was preinstalled on my laptop. Please have someone contact me or please add the 500GB of space. Thank you for your time.

Screenshot 2023-04-28 182007.png

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Jay

Hi @hopinvaca, thanks for bringing this to our attention.

What is your current location when you activated the promotion?

Did you activate it immediately, or did you install the Dropbox desktop application from the Dropbox site first?

This will help me to assist further!

hopinvaca

I clicked on the Dropbox redeem 500 GB space and it had me open it Dropbox from there and create an account.

Jay

Could you try completing the get started steps on your account to see if this helps?

MHrizvi

Is your issue resolved, because im facing the same issue and dont know how to redeem the offer.

Nancy

Hey @MHrizvi! I hope you’re doing well.

Did you follow all the steps outlined in this Help Center article, and you still can’t see the additional space added to your Dropbox account?

JohanXB

I activated a 6-month 500 GB memory with MyAsus promotion on August 30-31. So far I don't have access to 500GB, dropbox is asking me to subscribe.

Hannah

Hey @JohanXB, sorry to hear about that!

Can you check this article, to make sure all steps were followed correctly?

JohanXB

Yes, I did everything correctly. I live in Georgia (Tbilisi), could this be a problem?

Hannah

No worries, @JohanXB, can we send you an email, so we can look further into this?

JohanXB

of course
[removed per the Dropbox Community Guidelines]

Hannah

Great! I just reached out to you via email, so we'll continue there!

Sainev

Hi, sorry for replying an old post. Can you please help me too? i already did the instruction from My Asus app, but when i look at my Dropbox storage, currently my storage is still at 2gb.
Please kindly help, thanks in advance!

Sainev

Hi guys, So i bought a new ASUS computer that was advertised as eligible for a 6-month free 500GB Dropbox storage promotion, then I followed the instructions to redeem the promotion, but currently my Dropbox account only have 2GB of storage space. I would appreciate it if you could investigate this issue and add the 500GB of storage to my account. Thank you for your time and attention to this matter.

Walter

Hey @Sainev - sorry to hear you're having issues with this.

Could you confirm that you've followed these steps and that you've also completed the getting started steps when you created the account?

Thanks!

Sainev

Hi, yeah I already followed those steps, I installed and registered the Dropbox app through MyAsus app.
I haven't completed the getting started steps, I will do it now then I will get back to you.
Thanks a lot

Sainev

Hi there, I've completed the getting started steps, and the 500GB storage upgrade hasn't been applied yet. Currently, my storage is at 2.25GB, which is only a 250MB increase. Could you please assist me with this issue?

Megan

Hi @Sainev, happy Monday!

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.

Keep me posted!

grushevka

Hi. I have same problem. I followed all steps. Installed dropbox via MyAsus. Then login and logout mistakenly/ And i think after that 500 Gb gone. What can i do in this situation?

Megan

Hey @grushevka, no worries, I'm here to help as much as possible!

I'd need some account-specific info in order to send this request to the relevant departments, so I think sending you an email would be a better idea.

What do you think?

Let me know more!

grushevka

Yes, thank you. @Megan

Megan

Hi @grushevka, I just sent you an email, I'll be more than happy to see you there!