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My edits on files are not syncing for the other members

SeanFallon2001

do anyone have any syncing issues with dropbox, i am part of a group with 3 members whenever one of the members saves a file i can see it and it uploads correctly, however when i try to save and upload a file to a certain folder it doesn't load or sync up on anyone else's computer i have tried deleting, reinstalling leaving and re-joining the group but nothing seems to work. does anyone have any help on how to fix this?

thank you

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SeanFallon2001

does' anyone have any syncing issues with dropbox, i am part of a group with 3 members whenever one of the members saves a file i can see it and it uploads correctly, however when i try to save and upload a file to a certain folder it doesn't load or sync up on anyone else's computer i have tried deleting, reinstalling leaving and re-joining the group but nothing seems to work. does anyone have any help on how to fix this? I am unable to work as i do not have access to the correct materials on dropbox because of this

thank you

Hannah

Hey @SeanFallon2001, sorry to hear about this.

Can you first check the sync status and version of the Dropbox app on your computer?

You can do so, by hovering over the Dropbox icon in your menu bar/system tray.

Also, do the changes you make sync to the account on dropbox.com?

Let me know what you find and we'll go from there.

SeanFallon2001

hi hannah thanks for your response, so it says the syncing is up to date, however when i do save a file into a folder it shows in the folder for my but not my work colleague

Hannah

Does it show up in the folder on dropbox.com, Sean? Or just locally in your Dropbox folder?

SeanFallon2001

does not show up in either, it does for me but not my colleague

Hannah

Hmm, that's pretty strange indeed.

To test things out, if you upload a file directly through the website, can your colleague see it both on dropbox.com and locally in their Dropbox folder?

And does it also sync down to your own computer?

SeanFallon2001

no they are unable to see files which i unload, not locally or through the website

Hannah

Thanks for checking all this, Sean.

Is this a simple shared folder or a team folder?

It's strange that they can't see your uploaded files, even online, that means that you might not all be accessing the same folder, could that be possible?