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New login email notifications every minute. How to stop them?

Hi!

So today I logged into my Dropbox account via the Chrome web browser and started getting "We noticed a new sign in to your Dropbox" about twice every minute. I've already opened one of them and confirmed it was me, and also closed the tab where I had my Dropbox open, but the barrage of emails won't stop. I've received like 40 already. Can someone please help? It's driving me insane because my phone vibrates every time I receive one. I guess I will deactivate these types of notifications, but it has to be a bug, right? How can I fix it?

Thanks!

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Accepted answers

debbiemaycry

Oh, nevermind. I think it's stopped by itself already. Just in case it happens to someone else, the bug will probably last between 15-20 minutes and then resolve.

All comments

debbiemaycry

Oh, nevermind. I think it's stopped by itself already. Just in case it happens to someone else, the bug will probably last between 15-20 minutes and then resolve.

Nancy

Hey @debbiemaycry, sorry to hear about this, and I’m glad the emails stopped shortly after.

If this happens again, give me a shout and I’ll investigate further.

Cheers!

nichs2

Every time I log into this Dropbox account from the same browser I receive an email with the subject heading we noticed a new sign in to your Dropbox account asking if I logged in. Why? I appreciate Dropbox are looking after my security but surely they can identify that I am logging in from the same laptop and using the same browser. How do I retain the security but cease the email when I use the same laptop/browser?

Jay

Hi @nichs2, are you using an incognito/private browsing window?

Do you have any proxy, VPN, or extensions in your browser that could be clearing cookies?

nichs2

Hi Jay. I don't use an incognito/private browsing window. I have extensions for Bitdefender, Last Pass and Ecosia but don't believe these are the cause of my problem. I use Chrome as my preferred browser.

Jay

Have you tried disabling the email notification in the account settings to prevent receiving these messages?

nichs2

Yes, about two hours ago I unticked the box 'A new browser is used to sign in'. The difficulty with this setting is that I would like to know if there is a login using a new browser and my login details for security purposes and ignore the browser I usually use.

I have reticked the box and have received 2 emails almost immediately!

Jay

The system would only send that email if you sign out of your browser each time you login, or if the cookies are cleared, or if your computer IP changes.

Can you check on this page to see if the latter to be the case, by hovering over the different browser login sessions?

nichs2

Sorry for the delay in getting back to you Jay. Its morning here again.

The last 12 sessions over 6 days used the same IP address but prior to that there were two or three different IP addresses. I did change the modem about a week ago but wouldn't have thought that would make a difference, or does it?

I clear cookies irregularly so that wouldn't be the reason why it happens each time.

I use +Type app as my browser on my phone and this doesn't show up in the web browser history.

I just click (x) out of Dropbox when I finish what I am doing and do the same out of my browser.

Rich

@nichs2 wrote:
Every time I log into this Dropbox account from the same browser I receive an email ...

If you uncheck the Remember me option when signing in, you'll receive that email every time. Only checking that box and allowing the browser to remember your session will prevent the emails (after the first one).

nichs2

I have the remember me boxed ticked all the time which should mean that I don't receive the email about the new browser login.

Megan

Hi @nichs2, can I send you an email, in order for us to have a closer look into this?

nichs2

Of course. Can you use the email from my Dropbox account?

Megan

Hey @nichs2, I just sent you an email to your Community-linked email address, and I'll be happy to see you there!

nichs2

Hi Megan

Can you please confirm you have sent an email? This should be to my treasurer email address or did it go to my personal gmail account? I haven't located an email with a specific query in either inbox.

Thanks

Walter

Hey @nichs2 - sorry to jump in here, but did you check your email's spam/junk folder as well for Megan's email?