Files stuck indexing after re-organizing on the Mac

Question

Hey.

I recently reorganized and renamed my company files in Dropbox on my Mac. After that, he spent hours synchronizing 7,000 files. When that didn't work, I read on a Dropbox forum about reinstalling the application and I did exactly that.
Now it is taking forever indexing.

What should I do? Uninstall and delete the folders from my Mac and install it again?

Nancy · Answer

Thanks for posting on the forum, @guilhermekhallil.

Before we try something else, can you clarify what’s the app version of your Dropbox app? You can locate this by hovering over the small Dropbox icon in your menu bar.

Other than that, I’d like you to send me a screenshot of your Dropbox folder’s location, as shown in your app preferences > Sync tab.

Let me know once you’ve got more updates.