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Dropbox password synchronisation notification isn't appearing on other device

I'm not seeing any notification on my moto G9 device when I try and initiate the dropbox password add on in the firefox browser.

"Check your other devices for a notification

Let’s make sure it’s you and sync any passwords you already added.

We’ll finish setting up after we get your approval on Firefox Windows or motorola moto g(9) plus.

Didn’t get it? "

Where does this notification appear?

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Passwords

Accepted answers

severard

On the second time I closed it and opened it, it got past the white screen. So whatever you did it worked.

All comments

severard

I've downloaded the Dropbox Passwords - Manager on my Moto G9 and when I open the app I get a totally white screen.

Megan

Hi @severard, welcome to our Community!

Just wanted to ask if you still face both of these issues, or if you managed to access Dropbox Passwords on your Moto G9? Do you still face the white screen?

As for the notification, you should be able to receive it on your Android. If you didn't, could you try to close and re-open the Dropbox Passwords app on your device?

When you re-open the app, do you receive the notification? If not, is there any chance that your passwords are now synced?

Let me know more!

severard

I am still getting the blank screen on the dropbox app so I cannot receive the notification on my moto g9.

severard

On the second time I closed it and opened it, it got past the white screen. So whatever you did it worked.

Cire3

All of mine are suddenly signed out ? Not Dropbox, but Dropbox passwords. I no notification anywhere. Can't seem to get any help

Jay

Hi @Cire3, are you able to log into your Dropbox Passwords account using your saved recovery words?

Cire3

I have the same issue. The one device I had logged into the extension logged out because it wasn't used for some time.

Now none of my devices are logged into the extension, and the wont allow me to just reset it either (even if I lose my passwords) How the hell do I set it up as if I never used passwords extension ? I already removed the app from security. But as soon as I try to reinstall it, it's sending it God only knows what device. I have NO notification on ANY device I own.

They closed my case too.

What do we do ?

runnermomgail

I use Dropbox Plus on my PC and on my iphone, and I use Chrome as my browser. A couple years ago I set up the passwords app and it worked well. Now, when I click on the icon, it says: "Check your other devices for a notification." I do not see any notification anywhere on phone or PC. I have not changed my e-mail and I can easily log in to Dropbox. The recovery options don't seem to be desirable. I don't want to clear all my passwords; I just want access to them.

runnermomgail

I have the same issue with Passwords. I have closed and reopened both my iphone app and my PC app. I do not have any recovery words stored. I have not changed my e-mail. All I see when I try to access passwords is: Check your other devices for a notification. I cannot find any notification.

Nancy

Hey @runnermomgail! Just to clarify, are you currently connected to your Dropbox Passwords account on any device (mobile app/web browser), or are you seeing this message on all of them?

runnermomgail

I'm seeing the message on all of them (both iPhone and PC). I did this morning notice there was an error message on the Chrome extension on my PC. I removed it, but that did not help.

Hannah

Do you remember what error message that was, @runnermomgail?

runnermomgail

Thank you for your response. I decided to do a support chat and then they escalated it. So I sent the log to them, but I will attach it here as well. If I learn anything helpful, I'll post it to this thread in case it might help others too. Screenshot 2024-01-30 062812.png Screenshot 2024-01-30 062716.png

Walter

Hey @runnermomgail - sorry to jump in here, but could you share your ticket ID with us so that we can look it up in our system?

runnermomgail

Sure, it's Ticket #23240723. They got back to me and said they are going to escalate it further. I'll post again when I get the next response.