Unable to update to Dropbox for File Provider

Question

I am unable to a configure dropbox to work with MacOS File Provider.  I am running MacOS 13.6.3 and have the latest version of dropbox.  On the Sync tab of the preferences Under Dropbox for File Provider it says I am not eligible for the upgrade.  My Dropbox contains some file types that are not supported.

I have been through the support article about Dropbox for File Provider and it says that Logic Pro, Final Cut, and photo library files are not supported.  I did have a lot of Logic Pro files in my dropbox but I have removed all of them now.  I don't have either of the other unsupported file types, but this message hasn't changed.

Is there anything I can do to get this to work?

Jay · Answer

Hi @Limitedheadroom, I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail.

Limitedheadroom · Answer

Fully synced, saying all files are up to date, and showing no sync errors.

Nancy · Answer

Thanks for the additional info! Did you check the syncing status of your Dropbox app, and it’s currently up to date?