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'Make available offline' results in a green icon and a cloud icon for files on Mac OS 14.1.2

Hi Guys,

spending so many hours now to fix things, and reading online to find a solution, but no luck.

I don't know what you dropbox guys chnaged ot wherever the problem is.

All music app is chaos now and already just spend a week to add all to new playlists since they all got lost.

And trying to bring back my files onto my computer to use it offline...but it all does not work. Downloaded so many times, and next back to just online available.

Make it offline available button does not work at all, nothing happens. File is green, with cloud and arrow. Once i click the file to view it, it downloads. So do I need to manually click hundred of thousands times for all files I want on my computer?

It worked like a charm before, then I did an update to Sonoma 14.1.2. I think this is when it all started. Can this be there are bugs?

Any help appreciated, since I am more than frustrated!

Thanks
Toby

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Jay

Hi @tbhhde, thanks for bringing this to our attention.

Could you confirm the version of the Dropbox desktop application you're running?

You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, when you click the icon in the menu bar, what message appears on the bottom left?

This will help me to assist further!

tbhhde

Hi Jay,

thx for your quick reply.

Version: 188.4.6302

At the moment it says data will be updated. I clicked on the cloud with arrow to see if it works.

I did click on "make offline available" on that folder before, without anything happening.

But, as mentioned before, I did download all before, it was offline available, but next day all folders and files again not downloaded.

Looks like the "make offline available" does not work, also not in the dropbox app where I choose the folders to be synchronized and make offline available.

There musst be a bug. And readng on the internet many have the same problem.

Again, worked perfectly before. So something is wrong here...

Thanks
Toby

Jay

Thanks for the info. Could you try reinstalling the app, without uninstalling it first, by visiting this link.

Afterwards, reboot the device in its entirety and let me know how it goes.

tbhhde

I already did this before.

I did download the latest version, it updated, and then I restarted the computer.

Same same 😞

Walter

Hey @tbhhde - sorry to jump in here, but could you send us a screenshot of what's troubling you and another one of the Dropbox desktop app's status and version as shown in your menu bar at the moment?

tbhhde

Hi Walter,

I am currently downloading my files, which you can see in the status.

Once done I will check all again.

But these files where never meant to be online only...always offline, with a backup online.

I wonder how dropbox can change that without my permission? Maybe it does it automatically when the drive is pretty full? But even then it should ask me, no?

Thanks
Toby

Bildschirmfoto 2023-12-14 um 11.22.17.png

Megan

Hey @tbhhde, you mentioned in your previous post that you have issues changing your files from online-only to available offline.

Let me know if this is still an issue.

As for your syncing preferences, could you check the app, under the Sync tab and let me know what settings you have enabled there?

In any case, we can't see why they became online-only, since we don't have that jurisdiction, but you can let us know if this happens again.

tbhhde

Dear Megan,

I am still testing (huge database of 330 GB).

But here you can see the music backups...in the app it is marked to be offline available as well, but it isn't !

Pls see screenshots attached.

Thanks
Toby Bildschirmfoto 2023-12-14 um 15.43.41.png

Jay

THe setting in the Dropbox desktop application is for new files and folders, however, the best method is to mark the folder directly.

Have you specifically marked that folder to be available offline by right clicking it and choosing that option?

tbhhde

here we go: on the screenshots you can see that the one music folder (Musik 12122023) has a cloud with an arrow.

I do click on "make available offline", and...it happens nothing...the app shows "all is up to date".

This "make offline available" looks like it is not working. Bug?

It does though show a green dot now. But, if I want to view (hear) a file, it first downloads it). So, it is not offline available.

Thanks
Toby music 1.png music 2.png music 3.png

Jay

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

KrazieJane

Hello! I am also having this issue. Also with same version of Sonoma. If anyone has figured this out, can you share? tysm

Nancy

@KrazieJane, if you right click on one of those files that has both syncing icons next to it, which option do you see? Make available offline, or make online-only instead?

Also, can you send me the app version and syncing status of your Dropbox app?