Link to external drive, then link to laptop broken on Dropbox backup plan

Question

I'm on the Dropbox Backup plan allowing me unlimited backup of my laptop and 1 external hard drive.

The whole process has been bumpy to say the least, but the most recently problems have escalated:

The 'link' to my external hard drive was 'broken'. This means I suddenly lost the most secure copy of my files! Dropbox couldn't recover them so I had to reload the whole external drive. Then I had a new copy of my external drive and a broken one.

Now the link to my Mac was broken as well.

Unfortunately I don't know how to re-start that back up. Here is what my account looks like and when I try to upload files from my Mac

When I try to re-load my Mac the files are empty.

Hannah · Answer

Thanks for the screenshots, @raymyrtle.

So, does the backup of your computer still appear as disabled in your backups page here?

As for your capacity, while you might have unlimited space to backup your computer, your Dropbox space (the place outside the backup folders, which is for the rest of your Dropbox files) is not unlimited.

What do you see about your usage here?

raymyrtle · Answer

Spoiler

Opps I'm trying to upload the screenshots

Hi Nancy: I hope these have landed safely!  Shows Mac (2) still disabled. 😞

In spite of it apparently being accepted a few minutes earlier.

Another strange thing, is that my account name seems to be an earlier one- so I have 780GB of 4GB 'capacity',  although I'm on an unlimited plan.?

Is this why things aren't loading?

raymyrtle · Answer

Hi Nancy:

Life's busy before Christmas, but I appreciate your helping me.

I've tried to re-select my Mac for backup, Here are some screen shots: