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Issue with Logic Pro files (.logicx)

I've been working with Dropbox for years. Has always worked well, until now.

Many of my Logic Pro project files (.logicx) are corrupted and they won't sync to my Mac. When I download them through Safari or Chrome, Logic won't open them. This is a problem for me because I work with these files.

What's strange is that some project files appear in the browser, with a folder icon, and others with a file icon. The ones with the file icon are the problem. They don't appear locally on my device. Luckily I have backups, but not of all the most recent versions.

The issue appeared since I joined a Dropbox Business Team. I left the team but the problem remains. I restarted my mac and Dropbox multiple times. Even reinstalled Dropbox. Removed folders and let them sync again... nothing works. Does anyone have advice?

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Walter

Hi there @stevenmusic, thanks for posting on our Community and sorry to hear you're having issues with this.

Your issue kind of echoes this discussion. Could you have a look and let me know if that's the case indeed?

In the meantime, could you clarify your device's OS version, the version of the Dropbox desktop app installed there and the location of your Dropbox folder per the app's preferences under the sync tab?

Thanks!

stevenmusic

Hi Walter, thank you for your reply. Yes the other discussion you refer to looks similar.

Here's a screenshot of a folder with two projects:

- One called "Elfie drums edit.logicx", behaving and syncing correctly;

- One 'corrupted' called "David (piano).logicx"

Both files have the .logicx extension, but as you can see, the 'corrupted' file shows a different icon in the browser and it doesn't show in the Finder. When I download the 'corrupted' file in the browser, Logic won't open it.

My OS is Ventura 13.6
My Dropbox is Located in my Home folder.
Dropbox version 185.4.6054

Screenshot 2023-10-21 at 01.35.08.png

Screenshot 2023-10-21 at 01.37.21.png

Jay

Hi @stevenmusic, thanks for the info. I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

stevenmusic

Definitely! The ticket is #22820769

Hannah

Thanks for the ticket number, @stevenmusic.

I've passed your comments along to the agent working on your case and also raised the priority of the ticket, so they'll be getting back to you the soonest possible.

stevenmusic

Thanks 🙏
FWIW, I did some more Google searches and it appears there are quite some more people having troubles with .logicx project files on Dropbox. One person mentioned it has to do with ‘plist’ file inside .logicx project files. That goes beyond my knowledge, but may be it helps. ✌️

stevenmusic

Again, thank you for getting involved. I’m not sure if you’re able to offer any help, but I’m afraid the person who I am in contact with isn’t being very helpful.
I explained this clearly, but first he suggested that it’s my Dropbox plan (did he even read my question?) and now he suggests it’s my device… this unfortunately doesn’t get me any further (I already tried another device).

Hannah

I understand where you're coming from, Steven.

I'm afraid that since you're in contact with our specialists, they are the ones who can assist you further with this, so I would suggest that you let them know about any issues or concerns you might have.

Apologies for any inconvenience this might cause.

unityofnoise

So I've been using DB since its inception and have been synching Audio DAW (logic, protools, Ableton etc) for WELL over 10 years now. all of the sudden in the last week im getting error... what happened DB? was there an update that broke some **bleep**?

Jay

Hi @unityofnoise, thanks for bringing this to our attention.

Are you experiencing this in the Dropbox desktop application, the mobile app, or via a third party app or service?

What is the exact error that you're getting in more detail?

Any other info or screenshots would be helpful!

unityofnoise

This is the desktop app on 4 different computers.. 2 Mac Minis (one 2012 Intel, one 2022 M1) and 2 MBP, both 2015.
Here is a screen shot of the errors.

Screen Shot 2023-12-14 at 9.40.28 AM.png

Jay

Are those files located in a folder with any incompatible characters in the name?

What version of Logic X are you running on your machine? Do other files in the folder sync?

What sync icon do you see on those files in Finder? A screenshot of this would help greatly.

unityofnoise

well, the M1 is on Sonoma, the 2012 is on Mojave, and the 2015's are both running Monterey, so I know it's not the OS...
When I click the "View file," it doesn't do anything but go to finder... doesn't open a window or take me to the file... All the sync icons are green and normal, but having this pop up on all of my machines makes me think something is wrong even though it might not be.
as far as characters,.. again, ALL of these files have been sitting here for over a year and have never had a single issue. the file names never get changed, etc... so why would there suddenly be characters that are wrong? they weren't wrong for the last year +.....

Jay

I've merged you to this thread, so I'd recommend reading over the various posts to see if anything can help regarding your issue with Logic X.