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Persistent update notification after upgrading to MacOS Ventura on M2 Pro MacBook Pro

I've recently upgraded my computer to a new MacBook Pro 16" with M2 Pro chip and MacOS Ventura.

Since making this upgrade, the Dropbox icon on my menu bar is constantly showing a red notification. I also keep getting the notification saying "Dropbox for MacOS is now ready. Update Dropbox to use it on th latest version of MacOS". I have indeed gone through this update process several times, but I keep getting these notifications.

Help and thank you!

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Walter

HI there @Shmerl86, sorry to hear about this.

Could you send us a screenshot of the app's status and version as shown in your menu bar at the moment?

Also, if you check the app's preferences under the sync tab, where's your Dropbox folder located?

Let us know what you find!

Shmerl86

Hi Walter,

Thank you for your reply.

Here's a screenshot of the badge and notification I get in the app's menu bar icon:

Screenshot 2023-05-08 at 17.59.38.png

And here's a screenshot of where the Dropbox is located - my Mac user folder:

I'm not sure what you mean by "the app's version". That doesn't show up on the menu bar icon. But I downloaded the installer from the dropbox website today (8th May 2023) so presumably it's the latest version.

Thank you again,

Amir

DustySway

I'm seeing the exact same issue on a MacBook Pro 13" 2020 Intel system. I can click on the notification for the update and it runs an update but then does nothing. It's almost like Dropbox fired half their staff and is letting AI handle their support calls!

Megan

Hi @Shmerl86 & @DustySway, thanks for letting us know!

Can I send you an email, in order for us to have a closer look into this?

Shmerl86

Hi Mega,

Yes please.

All the best,

Amir

DustySway

Sure!

Megan

Hi @Shmerl86 & @DustySway, I just sent you an email, I'll see you there!

unknown

Please don't hide this in PMs, there are more people with this question.

Macbook Air 2020 M1, never-ending update requests.

Dropbox v173.4.6706

macOS Venture 13.3.1 (a)

Walter

Hey anonymous, thanks for joining this discussion and all the information you provided.

I just wanted to mention that the best way to assist with the issue at this point would be through email. If you don't mind us reaching out via email, please let us know here and we'll take it from there.

unknown

Sure! I would love to resolve this either way. If possible, someone should share the solution, though.

Megan

Hi anonymous, I just sent you an email, I'll see you there!

processional_arts

I have the same problem on a Macbook M2 machine. Have run the update multiple times but the message keeps coming back. This is clearly a widespread problem, and Dropbox should make the solution public. But in the meantime I would appreciate an email as well.

Nancy

Sorry to hear this, @processional_arts. Can we reach out to you to this email address?