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Problem in Ubuntu 22.04.3 LTS - Dropbox stopped working

My Dropbox folder is no longer syncing. I used to run smoothly, so I am guessing a recent Ubuntu update broke something. This is what I get when I run Dropbox on the command line:

yuri@yuri-dell:~$ dropbox start
Starting Dropbox...Bootstrap panicked!!

The Dropbox daemon is not installed!
Run "dropbox start -i" to install the daemon

If I do what it tells me to do, this is what I get:

yuri@yuri-dell:~$ dropbox start -i
Starting Dropbox...Bootstrap panicked!!
/usr/bin/dropbox:303: PyGIDeprecationWarning: Since version 3.11, calling threads_init is no longer needed. See: https://wiki.gnome.org/PyGObject/Threading
GObject.threads_init()
/usr/bin/dropbox:453: PyGTKDeprecationWarning: Stock items are deprecated. Please use: Gtk.Button.new_with_mnemonic(label)
self.ok = ok = Gtk.Button(stock=Gtk.STOCK_OK)
/usr/bin/dropbox:458: PyGTKDeprecationWarning: Stock items are deprecated. Please use: Gtk.Button.new_with_mnemonic(label)
cancel = Gtk.Button(stock=Gtk.STOCK_CANCEL)
/usr/bin/dropbox:348: DeprecationWarning: setDaemon() is deprecated, set the daemon attribute instead
t.setDaemon(True)
/usr/bin/dropbox:334: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
GObject.idle_add(self.loop_callback, *ret)
/usr/bin/dropbox:344: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
GObject.idle_add(self.on_done)
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/cryptography.hazmat.bindings._openssl.abi3.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/cryptography.hazmat.bindings._padding.abi3.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/apex._apex.abi3.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
success!
Bootstrap panicked!!
Done!

Captura de tela de 2023-12-05 12-35-05.png

Any ideas of what might be the problem and how to solve it?

Thank you very much in advance!

Yuri

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altairbob

I've found ensuring the the ~/.dropbox and ~/.dropbox-dist are fully owned by my user account solved this issue for me.

All comments

Hannah

Thanks for letting us know about this, @yurisobral.

As a first step, can you please check that your machine meets the minimum requirements for the Dropbox app to work correctly?

How long has Dropbox been installed and working on this machine?

Let me know and we'll go from there.

yurisobral

Hello there, Hannah!

Thanks for your reply. I have checked everything and it seems that I do have all the minimum requirements to run dropbox on my machine. In fact, it has been running on this machine since day 1 I bought it, and I've upgraded to Ubuntu 22.04 basically since it was released last year very smoothly, without any major problem.

Please find below some screenshots to help you check all this info.

I still can't make dropbox run on this machine.

Thanks in advance for your help.

Yuri

Captura de tela de 2023-12-06 18-17-28.png Captura de tela de 2023-12-09 12-41-35.png

Здравко

@yurisobral, you have 2 issues. You have customized your system (unsupported version of Python installed). ntfs is NOT supported on Linux. That's it.

PS: You may try workaround (the first issue) with a command like:

sudo wget -O /usr/bin/dropbox https://www.dropbox.com/download?dl=packages/dropbox.py

Good luck.

yurisobral

Dear Здравко,

Thanks for your comments.

Please note that linux and dropbox are both installed on the sda6 partition, which is an ext4 partition. Please note that Dropbox was running perfectly (for the last 5 years or so) until a couple of weeks ago.

I do not recall changing the python version on my ubuntu. This is the version that I have installed right now:

Captura de tela de 2023-12-10 20-52-13.png

Your workaround did not work, unfortunately. It seems to do something:

Captura de tela de 2023-12-10 20-56-13.png

But when I run dropbox I still get the "bootstrap panicked" message.

Cheers,

Yuri

Walter

Hey @yurisobral, sorry to jump in here, but have you tried creating a new OS profile and installing the desktop app there?

Здравко

@yurisobral wrote:
...
Starting Dropbox...Bootstrap panicked!!
/usr/bin/dropbox:303: PyGIDeprecationWarning: Since version 3.11, calling threads_init is no longer needed. See: https://wiki.gnome.org/PyGObject/Threading
GObject.threads_init()
...

@yurisobral wrote:
...
I do not recall changing the python version on my ubuntu. This is the version that I have installed right now:
...

Hm...🤔 I cannot say anything more than - strange... Anyway.

Can you post following command output:

which dropbox

as well as the "dropbox start -i" command output once again, after it's updated already with wget.

yurisobral

There you go!

Captura de tela de 2023-12-11 14-17-48.png

Здравко

As seems you have some configuration issue on your system I cannot comment (I use the same configuration and don't have any "panicked"). 🤷

Anyway... As seems, your Dropbox daemon run already in spite. So you should be able sync whatever you like in you Dropbox folder (by default ~/Dropbox; in your case /home/yuri/Dropbox).

You can confirm that with:

dropbox status

Good luck. 😉

yurisobral

Dear Здравко,

Thank you for all your help!

No, unfortunately I cannot sync. Dropbox is not running! Check the last line on the image below!

😞

Captura de tela de 2023-12-11 14-40-33.png

Здравко

Hm..🤔 Strange...

There is a small chance some erroneous app instance to run already. There are known bugs. Try what is already running using something like:

ps ax | grep dropbox

If needed stop all running (possibly died) instances, try something like:

killall dropbox

...or equivalent commands. Let's hope this will work.

You can try pass around the control script using:

~/.dropbox-dist/dropboxd

Let's see if the "panic" will stay in such a way (key moment).

altairbob

I've found ensuring the the ~/.dropbox and ~/.dropbox-dist are fully owned by my user account solved this issue for me.