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Syncing problem on Sonoma 14.1

Hi to everyone I have a MacBook Pro with M1 chip and Sonoma 14.1.installed. Since yesterday files are non syncing any more locally and the dropbox icon show the syncing process. Full disk access is granted under privacy and security. I tried to restart everything with no success. Any idea?

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mauri1

Problem apparently fixed by signing out and signing in. Thanks in any case for your help.

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Jay

Hi @mauri1, thanks for bringing this to our attention.

What happens if you try to add a file onto the Dropbox site?

When you click the icon in the menu bar, what message appears on the bottom left?

This will help me to assist further!

mauri1

Syncing...

It seems not to be working in both directions (download and upload)

mauri1

I also upgraded the operating system to Sonoma 14.1.2. Thanks

Jay

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

mauri1

I don't think so, apparently the same configuration is working on other 2 computers of mine

Jay

Could you ensure you're on the latest version of the app by installing it from here directly?

mauri1

I just did. Removed the previous one and installed the new one (but I already did that few hours again). Nothing changed....still syncing with no effective change.

Jay

Do any of the files or folders in the Dropbox folder have any syncing icons on them?

mauri1

Many some have a cloud with a downward arrow, some with a cloud and some with a checkmark

Hannah

Hey @mauri1, can you also use these steps to fix your hardlinks and permissions, to see if that helps?

mauri1

Unfortunately both options are not working. No change

Hannah

Hmm, can you also let me know which version of the Dropbox app you have installed?

You can see that by hovering over the Dropbox icon.

mauri1

187.4.5691

mauri1

Problem apparently fixed by signing out and signing in. Thanks in any case for your help.