Hello,
I have been attempting to disable backup from my Macbook to my work Dropbox, and I keep getting the 'Couldn't Disable Backup' error message. I have paused syncing, and still not luck.
Can you please help with this issue?
Thanks so much
Hi @LukeAI, I hope you're doing well!
In the screenshot you provided, it seems that syncing is paused on the app at the moment. Have you tried to resume syncing, and then try to disable the backup?
Let me know more!
Hi @KennnD, thanks for bringing this to our attention.
Are you trying to disable the computer backup from the Dropbox site or the Dropbox desktop application?
This will help me to assist further!
I tried to disable Dropbox Backup on my Windows 11 PC.Unfortunately I get an error message saying "Couldn't disable backup."
FYI:I switched from Plus to Basic and currently I am out of storage.
Thanks Megan it worked after I resumed syncing!
I'm new to Dropbox, trying it out. Still on the free version with just 1GB of files in Dropbox on my Win10 v22H2 desktop PC, at home (I'm retired).
Decided to move the Dropbox folder to another drive and, after entering the destination folder name, was prompted to disable PC Backup - which I didn't know was active. Went to the backup tab of preferences and clicked Manage Backups. This gave me Dropbox Backup Beta window.
On the left it shows "PC paused. Last backup 9/10/2023". In the main section, Automatic Backups is Off.
Delete Backup gets "Delete your PC Backup?" and I click Confirm.
A message in black says "Couldn't disable backup". When I click View Errors another window pops up with everything greyed out except Try Again and Cancel. In the greyed out part I can just make out "A few more steps are needed to disable this backup" the next three lines show three folder names and "Couldn't stop backup" in red. Below is Close and Try Again.
Clicking the Try Again which is not greyed out at the top, gets action circles beside each of the folder names for half a second, then everything is greyed out again.
That's as far as I can get. I've tried this several times, often after a Restart of the PC.
Hey @Keith64, thanks for bringing this to our attention.
You mentioned that you saw a "PC paused" message; is it possible that syncing is paused on the Dropbox app?
If so, make sure to resume it and try again.
It doesn't appear to be paused, the app shows "everything is up to date" at the bottom and "PC Backup updated today at 19:46" although it's now 09:30.
I've tried the procedure again with exactly the same undesired result.
As this was a trial of Dropbox, do you think my best bet will be to save the files elsewhere on my PC, completely uninstall Dropbox, and start again?
It's always possible I did something wrong the first time.
Thanks for listening.
Keith
Hey Keith, before taking any further actions, do you mind sending me a screenshot of what you see here?
Certainly, here we are:
I must point out that, before your screenshot request I logged off Dropbox and when I logged back in I was able to specify where I wanted the folder, so that's now OK, BUT...
I still can't manage backups.
Thanks for the additional info, Keith.
Would you mind restarting your computer, to see if that helps?
A restart makes no difference, Manage Backups still shows PC paused and backup can't be disabled.
I have just completed an uninstall and reinstall of Dropbox as described here: https://help.dropbox.com/installs/advanced-reinstall
Unfortunately, it hasn't changed the situation with the backup, it still can't be disabled.
Hmm, yes, uninstalling and reinstalling the app wouldn't help in this case, indeed.
Can you try to disable it by clicking on the three dots next to the backup here, on our website?
Clicking on the three dots I get Download, Rename and Delete.
No disable option but clicking through Delete ends up with the same cannot disable backup message as before.
Thanks for the info, could you attach screenshots showing the steps you're taking to delete the backup from the site, and then showing the error message you're getting?
Here they are, Jay:
(So sorry they are in reverse order)
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Yes, presumably you have access to it
Hi again, Keith!
We do have your address and I've just reached out to you, so please make sure to get back to me, whenever you can.
Thanks!
Hi Megan, I have the same issue in Dropbox backup. I click "Delete Backup" and get the error "Couldn't disable backup". I tried all options from logging out, restarting, pausing and resuming the sync - same problem
Hi @flogoette - sorry to hear about this.
Could you let us know the desktop app's exact status and version as shown in your menu bar at the moment?
Also, can you confirm you're following these steps as you're on the beta version of Dropbox Backup?
Hi Walter. Status = up to date. Version = 187.3.5654. Yes I confirm I have followed these steps but the issue still persists. Backup could not be disabled
Thanks for the additional information @flogoette - much appreciated.
I noticed that you're running a beta version of the desktop app. Could you toggle off the early releases from your account's settings and then reinstall the app using the installer from this page directly?
Also, make sure that you don't have any files open locally from that folder that could be causing this error.
Let us know how it goes!
