Hey there @czcante - sorry to hear you're having issues with this.
Could you please send us a screenshot of the exact error you're getting so that we can have a look too?
Also, what is the desktop app's exact status and version as shown in your system tray at the moment?
Keep us posted!
I no longer have that error. It resolved by itself when I turn off and disconnected everything overnight.
But, I still can now back up. It's indexing files. It's in a loop.
This is what I am getting now. files have not been backed up since 10/11/23.
Thanks for the screenshot, @czcante.
It seems that the application is still trying to update some files; is syncing stuck on this specific number of files or has it progressed?
If you click on your Dropbox icon, then on your initials and then on 'view sync issues', do you see anything?
Hi @czcante, what happens if you remove that file from your Dropbox folder or account, does it help the rest of the files sync across?
Sorry to hear that, @czcante.
Are you getting the same error message you mentioned in your original post? If so, please send me a screenshot of it, and I'll have a look.
This is what I am getting now. No error message. It will stay like this for awhile then it says that it's indexing and
that the last backup was 10/11/23 (.89 TB) It is in a loop with this process. It's been going on for days now.
It's been doing this for hours.
Then it stops and says that it has backed up on 10/11/23 (.89 TB). Then it goes back to indexing.
It's in a loop.
Thanks for these screenshots!
From what I can see in one of your previous messages, there was a file that didn’t seem to sync properly. Is it perhaps possible to move it to your main hard drive instead (and outside of your local Dropbox folder) for the time being, and let me know if the external drive backup finishes now?
I removed the folder. But, I can't check to see if it is still updating because now it is saying again that my external drive is not plugged in and it is.
This is very frustrating.
I'm connected again. And this is what is going on. Still updating and the percentage completed is going dn.
The .89 TB stays the same while the 82% goes down. And that 1.08 TB is going up.
Everything is stuck at the same number for over an hour now except for the updating files.
They go up, down, up, dn, etc..never ending.
Can anyone please help me?
Hey @czcante, thanks for the updates here.
Have you tried restarting your computer at all since this started happening?
Also, if you hover over the Dropbox icon in your system tray, which version of the app do you see that you have?
This is my current status.
The percentage backup completed (63%) is getting lower. The .89TB stays the same while the 1.39TB increases.
And the files are still updating/indexing; those numbers go up, then down, then up and so on.
I see, thanks for the confirmation, @czcante.
May we reach out to you via email, so we can investigate this further?
Hey @czcante! I was about to log a ticket for you, but I can see you already have one open with our advanced team.
Since they’re already reviewing your case, I’ve also left them an internal note to let them know you’ve reached out to us here.
