DropBox Capture Video - records but stays in the "Uploading status

Question

Hey folks, just uploaded capture to record a video. The recording went great, when I pressed stop it opened a new tab and has been "uploading" for over 24 hrs.

Does not help if I close window and open again and it isn't showing in my capture files.

Any suggestions?

carretive · Answer

I've been using Dropbox Capture for about 6 months now. I record zoom call/meetings typically. Similar to @Rkohn 's issues, 50% of the time when I record, it takes at least 10-12 hours to upload. As you mentioned, I can download and have access immediately. But often I want to share the meeting with others and am unable until the next day due to this incredible delay in syncing or uploading to the online file. Any reasoning why it takes SO long and/or any steps I can take to speed up the process? If not, I may need to find another screen recording software for these purposes.

Alan_C · Answer

@Rkohn can you see if the Capture recording is "syncing" in your tray? If so, you can click download to access the file to get it immediately. But you can also then try quitting and re-starting Capture to see if it syncs for you.

If you need more assistance, you can also reach out and select the "email" option from the dropbox.com/support page

Hannah · Answer

Hey @Rkohn, thanks for bringing this to our attention.

If you're using the Dropbox Capture app, have you tried uninstalling and reinstalling it, to see if that helps?

If you're using it on our website, try doing this again from a different browser or a private browsing window.

Let me know how it goes.