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Upgrading Database

My Dropbox app has been 'Upgrading Database...' for a number of hours today with the result that my colleagues can't see or access new files that I have worked on today because my sync is not up-to-date.

Could this be stuck or will it eventually upgrade?

Any advice appreciated!

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GarryWP

Great. Thank you.

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Walter

Hi there @GarryWP, sorry to hear about this.

Can you please let us know if you tried rebooting since you first noticed this?

If you did and this persists, can you send us a screenshot so that we can have a look too?

Thanks so much!

GarryWP

Hi Walter,

yes have rebooted and the same message appears. One of my colleagues who logged on at the same time as me this morning had the same message but it only lasted about 2 hours. Screen shot attached.

Screenshot 2023-10-23 at 16.05.48.png

Walter

How many files are you syncing locally on your computer normally @GarryWP?

GarryWP

I can see approx 500 folders with about 100 at any one time synced to my mac locally.

Syncing files normally only takes minutes when I boot up in the morning. I haven't seen this message before 'Upgrading Database'.

I can leave the machine on overnight to see if it resolves. Could it be indexing all files? As mentioned hasn't happened before.

Hannah

Hey @GarryWP, can you let us know if you're on a Dropbox Business team?

GarryWP

Hi Hannah,

yes on a team of 11 (3 admins)

Files are now up-to-date after leaving machine on overnight. I would like to know if 'Upgrading Database' is a new process as it was quite disruptive to workflow yesterday...and if there is a way to speed up the process or a way to manually 'Upgrade Database' at a more suitable time.

Jay

Hi @GarryWP, it sounds like you might have undergone the new upgrade to the team space on your Dropbox Business team.

This is a one-off process, so it wouldn't be re-occurring again in the future. Currently, there isn't a method to speed up the process as you're asking.

GarryWP

Great. Thank you.