Can't install dropbox

I have installed and uninstalled dropbox many times, does not work. Reseeting PC didn't work. At last I have format my c-drive and installed windows. Now Its working. Installing windows to run an application nobody likes. I request the developer to add a powerful uninstaller to dropbox which may ask user to remove dropbox completely while uninstalling.

All comments

Hello mkmr484

Thanks for reaching out here in the Community. Let's see if we can get this to work

Take a look at this Help Center Article https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall

look at the instructions by clicking on Windows and then follow the steps.

Let us know how it went. Hope this works for you

Thank you for your reply. Problem is that after installing dropbox when I clik on dropbox icon, it is not working. I have also tried Local Disk(C)> Program files (x86) > Dropbox > client > Dropbox application using run as administrator, still not working.

Did you do the steps outlined in the article?

Quit the Dropbox desktop app. (To do so, click the Dropbox icon in your taskbar, click your avatar (profile picture or initials), and click Quit).
Uninstall the Dropbox desktop app from your computer.
Restart your computer.
Open the Windows Registry editor.
Double-click the folder named “HKEY_LOCAL_MACHINE” to open it.
Inside that folder, find the “Dropbox” and “DropboxUpdate” folders by searching in the folders named “SOFTWARE” and “WOW6432Node”. They’ll be in either or both locations.
Delete the “Dropbox” and “DropboxUpdate” folders. (To do so, right-click each folder and click Delete).
- Note: Don’t delete the main Dropbox folder on your computer. At no point in this process should you be deleting that folder.
Open File Explorer search for the folder “%LOCALAPPDATA%”.
Inside that folder, delete the “Dropbox” folder.
- Note: Don’t delete the main Dropbox folder on your computer. At no point in this process should you be deleting that folder.
Repeat steps 8 through 10 with the following folders, deleting the “Dropbox” folder inside each: “%APPDATA%, “%PROGRAMFILES%”, and “%PROGRAMFILES(x86)%”.
- Note: If you can’t find the folders, it means they’re already deleted and you can move on to the next step.
Download and install the Dropbox desktop app.
- Since your original Dropbox folder is still on your computer at this point, if you don’t want to create a new one, click Advanced Settings during the download prompts and click the location of your existing Dropbox folder. For example, if your Dropbox folder is located at “D:\OtherDrive\Folder\Dropbox”, choose “D:\OtherDrive\Folder”.

if it says it can't install, try killing Dropbox processes by going to Task Manager and highlighting Dropbox, and selecting Kill. you can find Task Manager by right-clicking

on taskbar and select Task Manager

Yes, I have followed the instruction several times. Still not able to connect drop box with my account. When I clicked on the dropbox icon nothing happening. It is not prompting to connect any account. I have logged out from the browser. Deleted every folder of dropbox. When installing previous version of dropbox dropbox icon was in the system tray, but it was unable to connect internet i guess and after a while it got updated to latest version. I dont understand why. I dont understand why the application file is not working when clicking. I have deleted drop box folder from the drive and it is making files available online on the drive. Please update the dropbox installer files. The client is able to download though.

okay, hmm, how far along does it install, when you install Dropbox Client, does any dialog box opens up? does it ever tell you that it's installed?

I am confused with one part of your reply. You stated:

@mkmr484 wrote:
The client is able to download though.

what do you mean by this?

No it is not telling anything. The installing box disappear. The dropbox icon came back to start bar. Thats it. When I click on the icon nothing is happening.

Dropbox is installing through dropbox client of 10 MB i guess. It is downloading files then installing. While installing, the box disaapears and after that it is showing nothing.

It is not prompting to link any account neither it creates any folder in the drive.

I dont know why but after installing "Dropbox set up dialog box" is not popping up.

Try reading and try the steps listed here https://help.dropbox.com/installs-integrations/desktop/install-failed

Let me know how it goes

Megan

Hi @mkmr484, welcome to our Community!

If I were you, I'd try rebooting the device as a first step. After that, can you try uninstalling and then re-installing the app?

Keep me updated on the progress.

I have uninstalled dropbox with professional uninstaller, and will try installing after 1 week. Thank you.

Megan

No worries, take as much time as you need @mkmr484.

Dear Megan,

I had to install windows for dropbox to work. Resetting didn't help.

If you are a developer I request to add a powerful uninstaller to dropbox which may ask user to remove dropbox completely while uninstalling. It should not be like "check this and that folder and delete it" .

Thank you

Megan

Glad to see that everything is back on track now, @mkmr484.

I'll forward your feedback to the appropriate areas so we can continue to improve.

I'm not able to install new version of Dropbox, I've downloaded last one full version "Dropbox 185.4.6054 Offline Installer.x86.exe". I'm working on Win10 as admin user, many years using Dropbox. Recently days it direct me to update old version, but update was wrong. So, I've uninstall Dropbox and want to install new one.

When I start installer (both user or admin), it is seen in Process manager, but in 2 seconds it stops without any warning, any window on screen, nor any errors in system log. What's wrong, how to install this version ?

Hannah

Hey @Brno, thanks for bringing this to our attention.

Can you please check out this article with some common troubleshooting steps for installing issues (where applicable), to see if they help?

Yes, I did it. I've done "If the Dropbox app on your computer won’t install, the simplest solution is to try downloading the full installation instead of the regular installation."

But it doesn't help me...

Now, I tried to clean both registry and directories from all of Dropbox, restart PC, and tried to install it again... Anew nothing...

But I have Dropbox update log ( DropboxUpdate.log-2023-10-20-08-59-12-432-7896-finished ), can I send it to you ?

Hannah

Thanks, @Brno.

If you have any antivirus, VPN, firewall, proxy, etc. that might be blocking the Dropbox app, can you also try to disable those temporarily, to see if it helps?

Nothing is blocking install Dropbox, and I try to install FULL install - it means, I needn't download any part data to install... Install file has size about 180MB. Nothing's changed in system before I try to re-install Dropbox, it worked many years...

I have file "DropboxUpdate.log-2023-10-20-08-59-12-432-7896-finished" after one try to install...

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Nancy

Hey @Brno! Just to clarify, have you also performed an advanced reinstall?

If not, can you please follow these steps, and let me know if it makes any difference?