Child Item

New Mac won't synchronize after transferring all files and apps from old computer

Hello,

I purchased a new Mac. This one has the same storage capacity as my previous one. I transferred all my files and applications from one Mac to the other.

I connected my new Mac to Dropbox but it doesn't work:

- I can't open files from my Dropbox

- I can't preview images on my Bridge applications

- I managed to open one Indesign file but all the links are missing

Could you tell me how to proceed?

Thank you

Find more posts tagged with

Setting Up the Apps

Desktop

Mac

Spam

Insightful

Accepted answers

All comments

Hannah

Hey @misstheo1, thanks for reaching out to the Dropbox Community.

This is probably due to the fact that the Dropbox app and the files were transferred from your previous computer, but let's see what we can do.

Is the Dropbox application running on the new computer? What do you see when you hover over the Dropbox icon in your menu bar?

Also, what's your computer's OS version?

Let me know and we'll go from there.

misstheo1

Thank you for your prompt return.

When I hover over the dropbox icon in my menu bar it says: "Transfer of 16 files". "Impossible to synchronise xx file" (no more space on your dropbox).

However, I have the impression I do have enough space on my dropbox.

Thank you

Hannah

Hmm, can you please check the plan tab in your account settings, to make sure you have enough Dropbox space?

misstheo1

Megan

Hi @misstheo1, sorry to jump in here!

How did you transfer your files from one device to the other?

Also, one small clarification: you can see the files in your Dropbox folder, but you can't preview them or they haven't synced there at all?

misstheo1

Hello Megan,

Thank you for your message.

I didn't transfer the files from one computer to the other.

I thought that my new computer would just sync with dropbox.

I can see the files in my Dropbox folder, but I can't preview them in Bridge.

Additionally, when I want to open a file from Dropbox on my computer it doesn't work.

Thanks for your help.

Best

Theodora

Megan

Hi @misstheo1, thank you for clarifying!

Can you clarify the Dropbox version you're using on your end? Do you use the new macOS for File Provider?

Can you also send me a screenshot of the error -if any- you get when trying to open files directly from your Dropbox folder?

misstheo1

Hello,

- Dropbox tells me that my "business trial" has ended. That I'm occupying 194,6Go out of 1Ko and that I need to upgrade my subscription.

Did Dropbox reduce the amount of space available for the standard subscription ?

- It says there are no synchronisation problems

- the dropbox version is v184.4.6543

- my Mac version is Ventura 13.6

Hannah

Hey @misstheo1, if you're using 194,6 GB out of 0 MB, it means you're out of space and over your quota.

It's apparent in your screenshot as well.

If your Business trial ended, your account could be in locked state, so that's why the Dropbox app is not syncing.

Did you have another subscription before you did the Business trial? Like a Plus or Professional individual plan?

misstheo1

Hello,

Yes, I have a subscription of Dropbox Plus 2T which I pay monthly.

4 days ago I removed some heavy files from my Dropbox folder so it must be considerably smaller now.

I doubt I'd need to upgrade it but how can I know?

Thank you very much.

Hannah

If you're already on a paid Plus subscription, you don't need to upgrade your account.

But if you used to have a Business trial, which expired, you are probably in locked state, so now, to get back to your Plus subscription, you'll need to "disband your team".

Disbanding your team will get you back to your Plus subscription and back to syncing.

If you were the team admin on the Business trial, you can disband the team, by following these steps.

misstheo1

Hello,

Disbanding the team has solved my issue. Thank you very much.

I can now preview my files in Bridge.

However, I don't see my dropbox folders under my dropbox icon on the left in Bridge. So it's still difficult for me to navigate in Dropbox from my Bridge application. Can you help me with this?

Hannah

I'm happy to see that disbanding the team, helped, @misstheo1!

Did the Dropbox application finish syncing the change in the folder structure after the disband?

What's the sync status of the app, when you hover over your Dropbox icon?