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Mac Dropbox app not synchronizing in China

Folks,

I am using Dropbox in China through a VPN. I can access my files through dropbox.com. Dropbox APP on Windows computer also works perfectly.

However, Dropbox APP on my MAC book is not working at all. Files are not synchronizing. On the same MAC book, I can access dropbox.com, but not through the MAC Dropbox APP.

All suggestions, comments, tips are welcome. Thank you!

helloyc

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Hannah

Sorry to hear about this issue, @helloyc.

Is the app just not syncing or is it not working at all?

Are you getting some kind of error message?

What's the sync status and version when hovering over your Dropbox icon?

Let me know and we'll go from there.

helloyc

Hannah,

I believe the APP is working fine, just not syncing.

It says: "Synchronizing 24 files." But it never gets synchronized.

Thank you!

Hannah

Thanks for the update, @helloyc!

Can you check out this article with some troubleshooting steps, to see if there's something that helps?

helloyc

Hannah,

I tried the tips in that article, but it is still not working.

Most likely it is a VPN connection issue. Last week, when I was in America, it worked file.

Now I am in China, and it is not syncing. But I do have access to dropbox.com through a VPN. Not sure why the VPN is not working for my Dropbox APP.

When I wanted to setup "Protect more files with Dropbox backup," and clicked "set up" it says "looks like you are off line"

But I do have access to dropbox.com through Google Chrome and Safari. Maybe this has something to do with the Network Proxies setting?

Jay

Hi @helloyc, have you tried changing the network settings in the Dropbox desktop application to see if they help?

helloyc

Thank you, Jay. I do not know how to change the network setting on Dropbox APP

Hannah

Hey @helloyc, you can find the network settings in the application's preferences.

helloyc

The proxy is set to be auto-detect. It is not working.

In Windows 10 Dropbox APP, it is set at auto-detect, and it syncs fine.

But not for my MAC book. I have tried to solve this issue for over a week, still no luck.

Jay

As you're currently based in China, there is little else we can suggest to make the Dropbox desktop application work if it can't bypass the firewall.

I'm sorry I can't be more helpful on this matter.

helloyc

What intrigues me is that Dropbox APP works fine through VPN on my Windows, but not on my MAC.

Anys, thank you all the same.

moors

two things to consider.

First, free account can only support 3 device.

Second, the desktop APP 's auto-detect proxy function may not work for your VPN. try manual.