My DB app is stuck on starting and never gets out of that loop so nothing is synched. I've been using this device for years and everything was fine until recently, but I don't recall changing any settings or even getting an iOS update. * I'm using v182.4.6427 and have turned the beta version option off. * I am already using selective synching and virtual files. * I have uninstalled and reinstalled the app. * My internet connection is stable. Any advice would be appreciated!

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Desktop app stuck on "starting"

My DB app is stuck on starting and never gets out of that loop so nothing is synched. I've been using this device for years and everything was fine until recently, but I don't recall changing any settings or even getting an iOS update.

I'm using v182.4.6427 and have turned the beta version option off.
I am already using selective synching and virtual files.
I have uninstalled and reinstalled the app.
My internet connection is stable.

Any advice would be appreciated!

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Walter

Have you tried rebooting your computer and router or using another network @Kiw21?

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Walter

Hi there @Kiw21, sorry to hear about this.

Could you please clarify your computer's OS version for us?

Also, have you ensured that this is not caused by a security software like an antivirus, firewall or a VPN/proxy setting?

Any additional information is more than welcome!

Kiw21

Thanks for your quick reply! It's Mac Ventura 13.3.1 (a)

Walter

Did you check for any security programs like the ones I mentioned too @Kiw21?

Could you maybe send us a screenshot of the app's exact status as shown in your menu bar at the moment?

Kiw21

Screenshot 2023-09-14 at 12.06.19.png

Can you see this?

Kiw21

Oh, and it does't seem to be related to antivirus or vpn software either...

Walter

Have you tried rebooting your computer and router or using another network @Kiw21?

Kiw21

OMG rebooting the computer did the trick. So sorry, I should have tried that much earlier.... Thanks for your help!