Please HELP me...
Im new to dropbox and have accidentally upload (synced) all my datas. Now my porgramms cant find the path of the folders. Is there a posibility to get my Data back on my PC?
Hi -- I've used Dropbox before and never had issues with it basically grabbing folders on my computer. I want to use the free version to upload and download small files for a project, but when I logged onto it recently to use it (I've used it in the past, but not within the last 18 months or so), it is syncing my whole PC. Of course, this is creating a huge problem, because it is telling me my dropbox is full and I have to upgrade to continue to use it. I've researched a little bit and found that I am supposed to be able to right click on the Dropbox icon on my icon tray at the botttom of my screen, and perform a selective sync. When I do this and deselect the PC folder, it will not stay, even after clicking Apply and OK. It goes right back to syncing my entire PC. Now, I'm terrified, because I've seen where people have lost all of their files when they tried to disengage from using Dropbox. So, my questions are:
1) How can I get it to stop syncing my entire PC, so I can complete my project without upgrading?
2) What are the steps to get rid of Dropbox when my project is over, without wiping out my PC?
Thank you.
Thanks. That didn't work. Still syncing my PC. Still can't upload anything.
And, the folders that are showing synced now, which are two, are empty, so there's no way I can have too much on Dropbox.
It does look to have stopped syncing the PC, though, now. It still shows the folder, but it is no longer checked.
I chose the keep content on my PC option. When I pull up the app, it is still listing my PC on the Dropbox listing, though. I don't think it is syncing it anymore, because the checkmark isn't in the box where you can choose selective syncing. I think I need to delete the PC folder in the app to continue the use I am intending. I am pretty sure that folder makes me over the limit for free use, but I am really afraid to do that because of what has happened to other people with it wiping out their files. I've spent so much time on this, when all I wanted to do was use it to share some files. 😞 It should automatically remove that when someone chooses to not sync it. It is like it tries to trick you and make you stuck so you have to upgrade. 😞
If this isn't the right category. please repost where it should go. Recently, whenever I trashed something from my desktop, I got the same message as when you remove something from the Dropbox folder. I put it down to a glitch somewhere. But today I wanted to looki for something in a file folder in the desktop Dropbox. It wasn't there. Neither were a lot of other files and folders, too. I went to my online Dropbox and whole folders are missing there, too, most of them vital. I came to the community and found an answer about something similar. It said to look in the top folder and look for a folder named "mac" . I found it, opened it and found: the Mac folders for Documents, Downloads and Desktop with all the files in them! HOW DO I GET THEM BACK OUT OF DROPBOX???!!!!
Hey @Carol G.1, thanks for reaching out to us.
It looks like you've enabled our computer backup feature on the Dropbox application.
You can disable it and move your desktop folders back to their original location, by following these steps.
The steps you sent me to has one big problem. It says click the dropbox icon and select the Sync & Backups tab. There isn't such a tab! What do I do now?
Hey Carol!
If you click on the Dropbox icon, then on your initials/profile pic and then on 'preferences', do you see it?
Every answer I get tells me to click on the 'burger icon'. I don't see such an icon. Maybe I should try MacDonalds (frustrated joke)
I've found a page with the backups listed with checkboxes beside each one. Above the list is a download icon. If I click on it, will it give back my files and cancel backup?
I've done that that and I get a box with a list of links -- view sync issues, snooze notifications. I've clicked all those links and no ref to backups. No burger. This is making me very nervous. I need all that info,etc back on my computer,and I must not lose anything!
After clicking on your initials/profile pic, you'll need to click on 'preferences'; do you get this option?
es, I've done that before and clicked on Backups. There's an option for Manage backups but when I click on it, opens a Welcome to Backups Let's get started. Sorry to bef taking up so much of your time. I'm really feeling dense about this.
Don't worry about it, Carol, we'll figure this out!
Did you previously uninstall the Dropbox application perhaps, and then reinstalled it?
If you go to your backups page online, do you see that the backup of this computer is active?
I haven't uninstalled, reinstalled or anything. On my backups page, it lists Mac-done-8/30/2023 2:15 p.m. 1.09 GB.
I've been away from my computer for a couple of hours. I just woke it and everything on my desktop (except the HD and Time Machine icons) has disappeared! Under the message box there's a notice that my content was auto-saved at 9:50 p.m.. What does that mean?
BTW, I've been using Macs since they replaced the Lisa and been on Dropbox for years and this has me baffled. Thanks for hanging in with me.
Hi from me as well, @Carol G.1!
Can you please go to this page, and send me a full screenshot of what you see there? I’d like to have a visual of what you see, if you don’t mind, and guide you further.
You can upload your screenshot here by clicking on the small camera icon above your message box, right before you post your reply on the forum.
Let me know when you’re ready.
Hi. I have only been on the computer for a short time since we last communicated, so didn't read your message until now. I have the screenshot you wanted but it's late and I'll have to contact you tomorrow. I was poking around and saw the manage backups link, so I clicked it and the Mac backup was listed there with a delete option. I decided I had to try it and I clicked delete. When I looked at my desktop all the things that had disappeared were back. And Mac isn't in my Dropbox folder. So maybe I fixed It?. I have no idea how the backup started in the first place so I'd like to prevent it from automatically starting up again.
HI @Carol G.1, the Dropbox Backup feature has to be enabled by the user, so it's possible you enabled it during the first installation of the Dropbox desktop application.
Provided you don't enable it in the desktop app settings, it won't become enabled by default.
