Outlook 365 add-in - Can't access dropbox folder contents or sign-out?

Question

I've tried uninstalling the add-in and reinstalling it but I am not able to access any of my dropbox folder contents whenever I click the add-in icon. It seems to load some dropbox interface, but it's not my folder contents. I can't even figure out how to log-out and make sure I'm logged in the right way. Any ideas?

Hannah · Answer

Hey @DKor, sorry to hear about this.

Can you take a look at this article, to make sure all system requirements are met for the integration to work correctly?

DKor · Answer

I have the exact same issue. I have disconnected the app and reinstalled it as suggested above.

I am able to use Dropbox, and access my files, with Outlook online. When using the Outlook desktop app, I get the same result as described above.

Jay · Answer

Hi @MorrisBrandonPTO, thanks for bringing this to our attention.

Could you try disconnecting the app from this page and reinstalling it again?

This will help me to assist further!