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My Dropbox captured videos have no sound!

When I open my dropbox captured videos they seem all ok, but they have no sound at all!

I am using a desktop with Windows 10 and Google Chrome, but I ensured that the volume mixer is on and working well.

I wonder why this happens only with "Dropbox Capture" and not with any other video screen recorders I have (e.g. Ashampoo Snap, Vidmore Screen Recorder, etc).

Can someone please help?

Thank you.

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Jay

Hi @HVS, thanks for bringing this to our attention.

The audio inputs for Dropbox Capture would only be those for the microphone attached to the machine.

If you have any further queries, feel free to message back.

HVS

I don't understand: if the audio inputs for Dropbox Capture are only be those for the microphone attached to the machine, what is the interest in having a Dropbox Video Capture? I don't remember a single time when I made a Video capture without recording the voice or music sound of the origin!

There are certainly other better alternatives in this case...

Megan

Hi @HVS, I see your point and where you're coming from.

Your feedback regarding Dropbox Capture has been very valuable and I will endeavor to make sure your voice is heard.

I will pass on your comments to the relevant departments, in the meantime if you need anything else, let me know.

Janis_B

Hi, I agree, Dropbox capture has limited use without recording a system sound. So hopefully Dropbox will manage to add this functionality in the future

HVS

Thank you, but I wonder who needs to capture a video without sound?....

Thus, until dropbox can provide a video capture with sound, of course I (and certainly most of the users) will limit the use of that "NEW DROPBOX FEATURE..." to only "screen captures"!

paintboxpro

Hi, I am on an iMac 27'' Retina, OS Catalina 10.15.7 and I have chosen internal built-in microphone and speaker in the Capture prefs. Still no sound on Dropbox Capture videos.

Please advise.

Lars, Norway

Jay

Hi @paintboxpro, could you try these steps to see why your recording has no audio, and let us know how it goes!